Legg13 - Sorry for the problem with your debit card. It sounds like the issue is in the process of being solved, however if you run into any additional problems please give our member services representatives a call at 1-800-531-8722, or use the contact us link on usaa.com.
We are working to ensure quicker processing and response to issues such as this in the future. Thank you for providing us with your feedback. It is feedback from members such as yourself that allow us to offer the type of service you have come to expect from USAA.
I just went to a gas station to get gas and the screen said card declined. Of course this is on a Saturday and I can't get a hold of anyone to find out what is going on. I like the convenience of usaa but if I can't get a hold of anybody on teh weekend then what is the point! Scams, identity thieves and crooks don't just work ont he weekdays they also work on the weekends! It is frustrating to have to wait three days to talk to somebody.
I am so sorry to hear about your debit card issue. The good news is; the bank has hours on Saturday:
|Phone Number:||#USAA (or #8722)
Call our shortcut number to reach
us from a mobile phone
1-210-531-USAA (or 1-210-531-8722)
1-800-531-USAA (or 1-800-531-8722)
|Monday to Friday:||7:30 a.m. –to 8 p.m.|
|Saturday:||9 a.m. –to 4 p.m.|
All U.S. time zones (except Alaska and Hawaii). Time zone is determined by your phone's area code. Alaska and Hawaii codes use PST.
Also, our fraud department is avaialble 24/7 at 800-945-6759
Thank you for posting!