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Contributor

We have the USAA Mastercard, and have been accruing Rewards Points for several years. I occasionally check the balance, but don't watch the balance closely. This month I noticed that my Rewards Points balance declined by 148 points. Not sure why this has happened, as we pay our balance in full each month and have never redeemed any points. Do these points expire, and if so what is the policy regarding their expiration. Many thanks from a loyal (25 year) customer.

1 REPLY

Hi PrattWorks,

 

There is no expiration on points, as long as your account is open and in good standing. We don;t have access to member accounts here in Community, I would highly recommend you give the bank a call at 1800-531-USAA (8722) to review your account. Thanks for reaching out to us here!