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USAA owes me $10,000 (and admits it), but has failed to issue the payment for over a year. The initial adjuster closed the case and the second claims adjuster in Norfolk, VA is totally unresponsive. Who is hiring these people? WHO IS IN CHARGE????

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Thank you for reaching out here in the Community.We understand why you are frustrated and we'd like the opportunity to help. Please click here to leave us your information or email us at socialmedia@usaa.com with the details and your member number so we can forward to a service specialist for review. We hope to hear from you soon. - Wendy