USAA not accredited by better business bureau any more



Looked at BBB, there has been more than 900 complaints and USAA has decicded they no longer want to answer to their members, hence not be part of the BBB.




BBB AccreditationU S A A Auto Insurance is not BBB Accredited.


To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public. - See more at:


I don't think that USAA was ever a paying member of the BBB. The BBB is a private organization, not a governmental regulatory agency, and has absolutely no authority to change anything in any company, including USAA. It is essentially a useless organization that makes money of off "accredited" businesses by threatening them with "not being accredited" if they don’t pay membership fees. Did you know that in order to be accredited a business has to pay fees to the BBB? Doesn’t that seem to take away any credibility that the BBB has? Here is a link to a good video about a 20/20 investigation on ABC into the BBB that questions its integrity.


If you still feel a BBB rating is relevant after watching that 20/20 investigation, take a look at the main BBB file for USAA, which has been continuously updated since 1950 at this link You will notice that even without accreditation, USAA has an A+ rating.

USAA ( is not BBB Accredited, but they currently have an A+ rating - good enough for me!!

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Your So Wright USAA has fallen to the level of bank of America and BVA Compass...
This bank is really screwing us over on fees.the cut us off of deposit mobile and have put codes on account that make ups deposits take 10 days to clear. The limit credit advance to 500 can't get more than that in there fast. Now I'm having to resort to being charged 25 TO PUT MONEY in my account from a wire transfer. They've not honored our debt management plan....the almost default our mortgage with another company over this ...everything except mortgage is with them and I can't get away they have ruined my credit then attacked me fiercely. I've spoken to dozens of customerserve specialists that were supposed to do something but nope this has dragged on since thanksgiving. And cost be I know at least 1000 in fees since this illegal ppractice started. Keep it up Usaa....I see a class action suit coming your way

Dear Karla,

Please email us here at with your member number, the best way to contact you and the details you provided above and we will get a specialist in contact with you who can offer assistance. Thank you.