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Dear Peter1438,
Thank you for taking the time to comment. I can only imagine the frustration this situation is causing on top of the stress caused by being stationed so far from home. I have escalated your comments to our banking department who will be reaching out to you soon. Thank you.
I feel your pain 100%, I have loved USAA but since being overseas I can't get anything done. I'm thinking of going to Navy Federal, at least they have a local branch and people it doesn't cost me an arm and a leg to talk too.