I recently made an international move. I was led to believe that my goods were totally covered during the move. This is not the case and I got a rude awakening about clauses that were in my policy which release USAA from doing anything for you. During the move goods showed up at my overseas destination broken. I tried to claim my broken goods only to find out that I am unable to do so. This is terrible coming from a company that claims they are for military and veterans. I have been a loyal customer for about 30 years now. This incident is really making me think about moving all my banking services elsewhere. This is truly no way to treat a permanant and totally disabled veteran. I warn any military making an international move to think twice about insurance on your house hold goods.
Oh gosh @user 4620, I regret to hear of this experience. I would like to get this reviewed with you as this is never how we want our members to feel. I was able to locate your profile and will share your concerns with a subject matter expert. Once reviewed they will contact you. I appreciate your patience in advance. -Emily
@user 4620, thank you for following up with us. I regret to hear you weren't contacted in September when you posted your concerns. This is definitely not the service we wish to provide. Your post will be sent to our claims team for further review. Thank you. - Rhonda