Condor060 - We never want any member to feel like this. I have located your information. I will engage a team to review the situation and contact you. I appreciate you reaching out to us today. - Jason
@USAA Why does someone have to post on this site for a possible resolution? And of course, another cookie cutter answer from USAA. It does get frustrating to see the same response from USAA over and over again.
I too have been a long term USAA Member (25 years) and have slowly been being priced out of the company. My wife and I insured our previous home which was literally around the block from our current home. When we moved into the now home, I was quoted $6,300 a year for my homeowners policy. I live in Houston, so I justified the price being higher by telling myself that it was USAA, and if anything went wrong, I wouldn't have to worry. A year later, my rate was increased to $7,800 a year. No claims, no changes. They explained to me that the cost of rebuilding my house had increased.. I have a 4500 sqft brick home that I paid $340K for. I fail to see how it could cost almost $650K to build a home considering you don't have to repurchase the land or repour the slab is it were a total loss.
I chose to take my business elsewhere when they refused to reprice the policy. The policy with Lloyds of London cost me $4300 a year for exactly the same coverage. 2 years later, on a lark I had USAA quote the policy again. The quote this time was $12,500 a year. I politely declined and renewed the Lloyds policy for $3,900 this year.
These is something that is VERY MUCH amiss at USAA recently...
Good evening Jese thank you for taking the time in providing this feedback on the homeowners rates you have been quoted with. We never want our members to feel this way and will have a subject matter expert look into this for you and reach back out. - Ralph
@DentonFender, I'm sorry for the experience you've had with your policy and for the frustration caused. This is definitely not how we'd like you or any of our members to feel. I'd like to have this reviewed further on your behalf. I want to confirm that I was able to locate your profile and have forwarded it to the best team for additional review. I appreciate your time. -Lori