I wanted to let you guys know that I just had a call with a woman named Stephanie (I don't know her last name, but found out during our call that she sits two chairs down from someone named Rebecca... ) who was the sweetest person and the best customer service representative I've spoken with in a long time. She resolved my online account problem quickly and painlessly, and was a joy to speak with.
I'm not sure where to post positive feedback, and accidentally hung up before I had a chance to answer the survey, but I had to share this with your team. Thank you for being awesome Stephanie, and USAA!
This is so great to hear @jazzlover17 and we will do our best to locate Stephanie and make sure she is recognized for providing an amazing member experience. #LoveOurMembers! - Ralph