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Contributor
Does anyone know how to send money to another USAA member? A friend was able to send me money with just my name and phone number, but my app doesn't seem to have that function. Am I doing something wrong?

18 REPLIES

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In the app menu, under transfer money, there is a drop down menu. The top option, "Pay Someone", allows you to enter the person's first, last name, and email address.
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If you have a T-Mobile phone, the option is not available to transfer money to a person.  

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Juliamcnzi;

 

Devion is CORRECT!

 

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Here are the individual steps:

 

1. Log In on the USAA Mobile App (if you haven't done so already).

 

2. On My USAA Menu select Transfer/Deposit, then Transfer Funds.

 

3. On Transfer Section:

 

3.1. FROM: Select Account (from drop down menu)

 

3.2. TO: Select Pay Someone Tab, then complete the FORM.

 

3.3. AMOUNT and DATE: (Self explanatory).

 

3.4. Press TRANSFER when done.

 

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Hope our advice helps.

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How do you transfer to someone from PC web login

 

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Everyone;

 

Click here to see How to Transfer / Send Money to an Individual Using USAA Website.

 

Hope the link helps.

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This is what I'm looking for, however after I click on "Pay Someone" the app doesn't continue. Any suggestions?

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When I pay someone with this feature through the app how does the receiver get paid? Is there a limit on the amount I can pay someone?

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Lynn;

 

As for your first question:

 

  1. When using the USAA Mobile App to Transfer Funds (which I haven't done myself) I believe the "other individual" receives a text message or e-mail from USAA.

  2. When using the USAA Website to Transfer Funds, the "other individual" will see the ACH Deposit in their account .

  3. In both of the above cases, you won't know if the transfer was ok unless you ask the "other individual".

As for your second question:

 

  1. The limit should be the same as for all Funds Transfer - that is - $5,000.00.

  2. Click here to visit the full Frequently Asked Questions Section about Funds Transfers

I hope I answered your question.

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crobey;

 

QUESTION: Did you complete ALL SECTIONS (From, To, Amount, and Date)?

 

If so and you still have problems with USAA Mobile App? Try these suggestions:

 

1. If you have ISSUE or a PROBLEM / COMPLAINT then click here to start the process of telling USAA all about it.

 

    OR;

 

2. You can try to contact USAA about your ISSUE or a PROBLEM / COMPLAINT via their Twitter Response Form

 

    OR;

 

3. You can call the USAA Website Support Team at 1-877-632-3002 and speak to one of USAA's Website Support Team Members whom will be happy to assist you. They are open 6 a.m. to midnight CT, 7 days a week.

 

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Phone Menu Tip:
At the main menu say: "Technical Support", or the name of the specific feature, such as "Mobile App" or "Deposit at Mobile."

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USAA can't begin to address your concerns until they hear from you.

 

I hope I have helped in some small way.