Another botched experience with USAA. Just to note, do not buy insurance products through USAA, choose another bank or insurance company. The way they make money is through fraudulent claims that you have not paid your bill then double your poicy.
Shady practices are how USAA is choosing to treat it's customers.
Ryan - This is not the way we would like our members to feel. I've requested a Subject Matter Expert look into this for you and reach out. Please allow sufficient time for the research to be completed. - Cathleen