I'm sorry to hear about your troubles and am glad things are getting better. I'm afraid that USAA isn't the same Company it used to be. Their policies and procedures have altered significantly in the last two years and it is now clear that they are "just another insurance company." Many of us old timers are casting off all lines and moving our insurance to other companies (Geico seems popular). Don't hold your breath waiting for USAA to come around--their members just aren't that important to them anymore. Good luck!