Dear USMC retiree (thank you for serving), I hope your comments on here actually reach the Board of Directors and/or the CEO of USAA. In my quest to obtain names and business addresses of the CEO and the head of USAA Federal Savings Bank, I have discovered that they are not readily accessible/available. I eventually got the name of the current CEO and the general address for USAA in San Antonio. I was told repeatedly that the USAA CEO is also the CEO of the bank--that isn't what I've been able to find online. Who do I believe? I just hope some of our complaints, concerns and issues are brought to the attention of someone in USAA who is intelligent, has common sense and is concerned about USAA members. My parents were USAA members, my husband and I have been since the 1960s, my siblings are members as well as my children. I am consulting with my CPA/financial advisor (not with USAA) about the wisdom of moving my assets elsewhere. The stress and horrible experience I had in processing a mortgage with USAA Federal Savings Bank makes me believe USAA is definitely deteriorating. It was once such a great company. It appears it is now run by incompetent, greedy and unconcerned people. I wonder why the Board of Directors isn't more aware.
Hello Eirish, we apologize for the horrible experience you had with mortgage. I would like to forward your feedback to the appropriate area by sending us a Private Message. To send a private message, please select your profile name at the top right of the screen and select "My Settings". From there at the top of your screen go to "Private Messenger" and "Turn on Private Messages". After this you can select your name again from the top right of the screen and select the envelope icon to view and send your own private messages. ~ MQ