I am in the middle of a PCS and USAA has extended the benefit to me. I submitted my orders the first week of september and it took 2-3 days for a response. The benefits kicked in at the start of this months billing cycle for me.
On another note, this is the 3rd PCS where I have requested benefits. I have also received benefits for 4 deployments. I have never had an issue with submitting my orders and getting a response within 2 -3 days. You should call them again and ask for a supervisor to call you back.
Hi Welder,I asked a member service representative to look into your account details and, It looks like your benefits were approved! If you have any further issues please give us a call at 210-531-USAA (8722). Thank you for posting here in the community.