So after 30 minutes on hold this morning trying to get information on Major Medical a rep answers, tells me unfortunately he can't help me but someone will call me back in 24 to 48 hours. When I ask when we'll be able to view the plans online I'm told that isn't going to happen. USAA, maybe if you let us browse the infomation first the calls wouldn't take so long and you could get to us quicker. Just a thought because 24 to 48 hours doesn't seem like great customer service.


Dear Major Med Fail,

Thank you for your feedback. I have sent your comments to an expert who will be reaching out to your personally and will also be reviewing how we can provide ore accessible information.  Thank you!