It is my understanding that a specialist reached out to you today to speak about your account. Please let us know if you got everything you needed. Thank you for posting but most of all for your service to our country. Stay safe!
I also dislike the mobile verification. I live overseas and USAA won't accept international phone numbers. I'm also having difficulties calling USAA forservices. The automatic voice menu keep yamming on and on. I have to wait until it completely finishes before entering my PIN, choices, etc. I need to talk to a representative, but can't get through. I'm being told it's outside office hours, even though it's going on 09:30 am in Texas. USAA should have alternative verification methods.
Thank you for reaching out in Community. I'm sorry to hear of your frustration with the automated system. I will be sure to submit your feedback to our team. We do accept international phone calls. Please follow this link: http://bit.ly/1LSXHqO and select the country you are calling from. If you have trouble getting through please reach out to us for further assistance.