It's incredibly frustrating to be hit by someone in a parking lot and the driver of that vehicle leaves no information. Yet our insurance company makes us pay for the damage because we aren't able to obtain any information about the driver or vehicle. Why isn't this able to be waived because it's not our fault? So frustrating.



Thank you for your inquiry. I am reaching out to a claims colleague to review your claim further and contact you to discuss in more detail. Thanks again for your post in Community.