Can't speak for anyone else but after 30 years as a member I'm pulling all my business away from USAA due to extremely poor customer service. Their rates are higher than elsewhere and I figured this was the price for better service but now I'm not so sure. I have repeatedly benn put on hold for 30 minutes or more while waiting for "another department". I've been trying to close a credit account in my deceased father's name and they won't even speak with me even though I'm the executor. My son, who is active duty Navy, has been sharing his experiences of getting nickled and dimed to death on his mortage and other banking transactions. Yep, you read that correctly, a three generation family of customers and we're all pulling up stakes for other providers. By the way, if USAA would like to call me to discuss any of this my member number is xxxxxxxxx (for now).
I wanted to let you know I have escalated your feedback and a member service representative will be in touch to speak with your personally. Thank you for taking the time to post