USAA is a great insurance company, unfortunately the towing companies they hire can be lousy, and COLONIAL TOWING (UPPER MARLBORO) is one of the lousy tow companies.


They (Colonial Towing) pick up my car 10:30 last night, currently (today) at 3PM my car (still) has not been dropped off to the collision company as of yet.


I've called twice, the guy said it would be dropped off at 2AM, I called at 2:30 the car was still there.


Again USAA is great, they have got to learn who to hang out with :(


You are known by the company you keep. Stop making excuses for them