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I am currently stationed in South Korea and for the last 12 years I have been very happy with USAA.  Now that I am here I am having all kinds of customer service problems with the company.  They are very hard to reach either by phone or e-mail mostly due to the time zone differences but also due to the high cost of international calls.  I am having problems with their website because of the foriegn IP address flags all of USAA's security measures so they want to verify your identity with a mobile phone but then you can't use an international number to do it.  What sense does that make, USAA knows I am in Korea, yet I can't perform certain functions on  the website from Korea, and then they want an American cell phone to verify who I am.  You would think for a Military friendly company they could do a better job for their people overseas.

5 REPLIES

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Hi 88mike,

 

I am sorry to hear that your are having these troubles. I have passed this over to our bank team and they will be reaching out to assist. Thank you, Happy Holidays.

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I am stationed over here also and haven't had those issues with login. I use my phone and Wi-Fi from the house to login.
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I can attest to what you are saying about this new mobile verification, because it to has made me so angry with USAA, this was a first for me after 17+ years, and security verification has been great, and there was no unequal service to membership anywhere, secure access was great, and I find it hard to believe that these overnight changes were made with consideration to members deployed, and or serving abroad.

 

Levy

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Same with me I'm currently in Afghanistan and they want to verify with my phone in the states even though I told them my phone has been disconnected because of deployment .
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Hi Ras sambad,

Thank you for posting in the Community. According to our records, a representative contacted you via Member Message on 04/26/2016. Please refer to your Bank Point of Contact for additional questions or concerns. We look forward to working with you to resolve this matter.