Well, we started out being happy with the car insurance premiums..However, for the last couple years the rates kept going up and up every 6 months.  No wrecks, accidents, car changes, nothing, but rates kept going up.  Contacted another company, and have gotten better rates.  Never a problem with customer service in any of the areas we have been involved with, investments, banking, etc.  However, when the rates go over 200 dollars a year more than another company, I protect my hard earned cash.  Sorry, you have lost a customer there, and I must say, your CD rates aren't that great either.  Have moved that money to another bank also.  Bye.. RCJ