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Hi Coolmom1, I understand your concern about the status of your promotional offer. Due to security reasons, I'm unable to discuss account details or activity through this channel. I have responded to your inquiry in the secured message center on usaa.com. Click on your name on the top-right corner of the page and then select "Alerts & Actions." Thank you. - Ben
Coolmom 1, This is not how we want you to feel. I will engage a subject matter expert to review & reach out to you. ~ Lori