27 days to receive decision - Farmer's sent me a letter in 8 days

Classic - I hear from the other person's insurance company (Farmer's) in 8 days.  I took the car in for an appraisal within 2 days and Farmer's has an answer 6 days later.  Day 27 before USAA replied.  This despite the fact I wrote USAA on 3 different occasions stating I was concerned about the damage worsening if I continued to drive the car because it was considered structural.