I've been with USAA for 31 years. After your insulting response to the NFL protest, I started moving my accounts from USAA. I have stopped making that transition and still have IRAs, banking, and insurance with USAA. I am givig USAA a chance to severe ties with the NFL before I continue and want USAA to update the membership on whether they are going to continue to spend our money supporting an organization that does not respect the sacrifices made in service to our country.
This is quite depressing. USAA has let all veterans and active members down. USAA is not just another bank; it is a military bank. Ever since USAA began public advertising on TV and allowing anyone to join -- not just active duty, ex-military, & family members -- its service has gone down the drain. I am discouraged by its customer service and this NLF issue. A customer rep told me not to yell at her, although I did not, and hung up on me. This was following a complaint of bad service as I attempted to enroll a cousin of mine who is currently in BCT. I tried enrolling him while he was 17-y-o in high school. This went on for months. We followed their recorded prompts and the instructions given by rep on the phone; yet, none of it worked and after a year of trying to enroll him, we got upset. I happen to see today a commercial with USAA endorsing the NFL. THis was distrurbing. if they do not cut ties with NFL, I will cut them.
This is very concerning @FLUEK and we would like to look at this issue with getting your cousin enrolled and being hung up on. A member services representative will look into this issue and reach back out to you once they have some solutions to help make things right. - Ralph
Thanks for your reply, Ralph. We tried enrolling him back in June/July 2018. That went on for nearly a year. Since he could not get enrolled with USAA, I enrolled him in a traditional bank in June of 2019. No need to further try to enroll. As for the USAA/NFL fling, all needed is to know that USAA will stand with the military by not aligning with the NFL and its disrespectful sideshow off kneeling during the national anthem. If the rep who may call me cannot stop that, there is no need for a phone call from USAA.