What is disgrace. A $2600 repair at a franchasized dealer where my vehicle was bought & serviced & USAA wants to make a junker with used parts & give me $500. Cannot remember when I made any claims. This was a very good organization when I joined many many years ago. Now it stinks. They did not provide a copy of the agreement/contract for at least 2 years. Never said anything about used parts when I reported the claim. Unable to speak with an adjuster who leaves a voice message saying she will return Feb 26th . It's June 2018. Of what year????? I tried to speak with supervision. To date no response. Very sad. I never thought I would see the day that USAA would treat members in this fahion.
