Member Stories

Sep 21, 2016

Does USAA have any suggestions for how to show support for our military? My husband and I are longtime USAA members thanks to my d...

Sep 17, 2016

Have been with USAA 35+ years. Never leaving. After reading some of the comments, members need to understand that the CSRs sometim...

Sep 6, 2016

My son just graduated from college and has been hired for his first job. He has never needed a car, but now is the time. We were u...

Jul 10, 2016

My daddy died when i was young in hanglider crash , he was not affraid of flight and he loved reaching the skys. All my childhood ...

Jan 20, 2016

I am so very pleased banking with USAA. Whenever I have had questions or concerns regarding any aspect of my accounts, they are fr...

Jan 8, 2016

I was in an accident, and I am completely alone. My entire family lives in California, and I am alone in New Jersey. I was injured...

Jan 6, 2016

I spoke with an agent over the phone today. She was very helpful and understanding. She helped me with some problems I am having m...

Dec 28, 2015

Contacted USAA Customer Service today, and spoke with "Andres" (sp?) regarding an issue with our mortgage company and our USAA hom...

Dec 21, 2015

I have been with USAA for over 11 years now and I would not bank anywhere else. It's the only bank, insurance, & investment instit...

Dec 21, 2015

I recently made a mistake to my account that could have cost some money, with a little help USAA I was able to rectify my mistake ...