Member Stories - Member Community

Bad Customer Service -- what has happened to this once gr...

My wife and I have been loyal customers for almost 20 years and regularly recommend family/friends moving to USAA. We used to easily get a hold of knowledgeable and helpful representatives. I don't know what has happened over the last 6+ months but that is no longer the case. I see nothing that makes USAA stand out at this point and while I'm not ready to leave this company I am starting to wonder why I stay. Is this just us or have others had the same experience?kevin p.s. I would have sent a note to the CEO but can't seem to find his email address. If someone has it pls send it along so we can hopefully return to the great customer service this company was built on. thanks

USAA

, find it so convenience. Money tranfers, auto insurance, house insurance, but one thing we hate is USAA takes it out ur acct when...

USAA Mortgage unit

I have been a USAA member since the early 80's and have experienced a high level of service from the insurance, banking and trust ...

Safelite Window repair

I had a HORRIBLE experience as USAA recommended Safelite to replace Mini drivers window! Three different techs tried --not only FAILED but extensively damaged the window control motor inside the door.

Credit/Debit Card Declines

I, too, have been experiencing multiple "fraud alert" declines at critical moments at stores where I have made purchases for years...

Surprised to see so much dissatisfaction

Learning to use my USAA mobile app and reading member stories I'm surprised to see so much dissatisfaction in the way things are b...

Slap in the face

Got home from diployment. i saw on t.v usaa got some intel it sounded great for me an family , NOT !! D.O.T Drop the ball on. me a...

Phishing Scam

Unknow number called. Mortgage scam.

$7000.00 Homeowner Premium Increase

USAA increased my Homeowner premium by $7000.00 for year 2014. USAA advised this was because of Hillsborough County Florida Fire Marshall data and ISO standard. Fire Marshall advised their data has not changed and has been same for several years based on ISO standards. The data and ISO standard has not changed, but USAA decides this year to increase premium by $7000.00 and refused to review and advise WHY.

personal loan

Im very disappointed in usaa I applied for a small loan and was denied I have been a member for over 8 years what does one have to...