Brandon and Sarah's avatarBrandon and SarahMember Stories | ‎07-14-2014 09:36 AM

WORST BANK EVER!!!!!!

Yet again we go to withdraw money from a USAA owned ATM and it takes the money out of our account but gives us NO MONEY, you call USAA and they say oh it will be 3-5 business days before we can look into it and refund you your money. What a third rate bank USAA is, this bank needs to be shut down. I hate USAA with all my heart and soul, and everyone who works for them should be ashamed to work for such a horrible bank and insurance company. STAY AWAY FROM USAA, WORST CUSTOMER SERVICE ON THE PLANET
Comments

BM2 SW Morgan's avatarBM2 SW MorganVisitor

by BM2 SW Morgan ‎07-14-2014 07:38 PM
Where the heck is there a USAA owned ATM?
Where the heck is there a USAA owned ATM?

WillowMoon's avatarWillowMoonOccasional Visitor

by WillowMoon ‎07-15-2014 06:37 AM
I have never heard of one. Been a member for years. Have experienced only outstanding service.
I have never heard of one. Been a member for years. Have experienced only outstanding service.

ChiefCz's avatarChiefCzRegular Visitor

by ChiefCz ‎07-15-2014 06:19 PM

USAA does have their own ATM's. I think they are mostly in TX. I use one on a regular basis. And yeah, 3-5 days isn't so bad. My father in law works on an armored car that services ATM's. I asked him about this and he said some of the ATM's only get checked every 10-14 days on his route. In reality it could take a few weeks to investigate. What will probably happen in the next 3-5 days is that USAA is going to review the video tape from the ATM to make sure you are not scamming the bank. Once they finish that review, they will probably credit your account. On the next scheduled ATM service visit they will also check the amount of money in the ATM to see if it is over/under what it should be. At that point, the investigation will probably be finished.

USAA does have their own ATM's. I think they are mostly in TX. I use one on a regular basis. And yeah, 3-5 days isn't so bad. My father in law works on an armored car that services ATM's. I asked him about this and he said some of the ATM's only get checked every 10-14 days on his route. In reality it could take a few weeks to investigate. What will probably happen in the next 3-5 days is that USAA is going to review the video tape from the ATM to make sure you are not scamming the bank. Once they finish that review, they will probably credit your account. On the next scheduled ATM service visit they will also check the amount of money in the ATM to see if it is over/under what it should be. At that point, the investigation will probably be finished.