Brandon and Sarah's avatarBrandon and SarahMember Stories | ‎07-14-2014 09:36 AM

WORST BANK EVER!!!!!!

Yet again we go to withdraw money from a USAA owned ATM and it takes the money out of our account but gives us NO MONEY, you call USAA and they say oh it will be 3-5 business days before we can look into it and refund you your money. What a third rate bank USAA is, this bank needs to be shut down. I hate USAA with all my heart and soul, and everyone who works for them should be ashamed to work for such a horrible bank and insurance company. STAY AWAY FROM USAA, WORST CUSTOMER SERVICE ON THE PLANET
Comments

BM2 SW Morgan's avatarBM2 SW MorganVisitor

by BM2 SW Morgan ‎07-14-2014 07:38 PM
Where the heck is there a USAA owned ATM?
Where the heck is there a USAA owned ATM?

WillowMoon's avatarWillowMoonOccasional Visitor

by WillowMoon ‎07-15-2014 06:37 AM
I have never heard of one. Been a member for years. Have experienced only outstanding service.
I have never heard of one. Been a member for years. Have experienced only outstanding service.

ChiefCz's avatarChiefCzRegular Visitor

by ChiefCz ‎07-15-2014 06:19 PM

USAA does have their own ATM's. I think they are mostly in TX. I use one on a regular basis. And yeah, 3-5 days isn't so bad. My father in law works on an armored car that services ATM's. I asked him about this and he said some of the ATM's only get checked every 10-14 days on his route. In reality it could take a few weeks to investigate. What will probably happen in the next 3-5 days is that USAA is going to review the video tape from the ATM to make sure you are not scamming the bank. Once they finish that review, they will probably credit your account. On the next scheduled ATM service visit they will also check the amount of money in the ATM to see if it is over/under what it should be. At that point, the investigation will probably be finished.

USAA does have their own ATM's. I think they are mostly in TX. I use one on a regular basis. And yeah, 3-5 days isn't so bad. My father in law works on an armored car that services ATM's. I asked him about this and he said some of the ATM's only get checked every 10-14 days on his route. In reality it could take a few weeks to investigate. What will probably happen in the next 3-5 days is that USAA is going to review the video tape from the ATM to make sure you are not scamming the bank. Once they finish that review, they will probably credit your account. On the next scheduled ATM service visit they will also check the amount of money in the ATM to see if it is over/under what it should be. At that point, the investigation will probably be finished.

GH73's avatarGH73Visitor

by GH73 ‎04-19-2015 10:19 AM
I had the same problem with a local USAA ATM in Colorado Springs; they were likewise UNHELPFUL - as usual. Note, I've had their insurance and banked with them since 1970, when earlier on they valued and worked hard to create and keep a great reputation; however, in recent years, quality of staff and service have greatly declined to mediocrity and ineptness. I am not alone in this viewpoint, as I have many military colleagues (some CPAs who worked at USAA) tell me for past 10+ years that they quit USAA and would NEVER do business with them again as they are a horrible company. My recent examples: 1) I've had them LIE to me, when the auto insurance managers told the rep I was speaking with to lie - they left the speaker phone on; 2) they cancelled all my and wife's accounts and changed our address without our knowledge or permission, and erroneously placed them in my adult daughter's name who lives in another state and is a USAA member - they denied fault for error done by employee, and they took too long to fix the error, and would not tell us exactly how it happened and how they would prevent a recurrence; 3) they suddenly cancelled my wife's debit card with no notice, and said they were sending a replacement card due to Home Depot security errors where the card was used, but they never replaced my debit card which was used as often at the same store - even though they promised to immediately replace mine (never did); 4) allowed unauthorized debits from a vendor, after I submitted stop-payment forms twice as USAA instructed; 5) unilaterally changed our auto insurance policy coverage without notifying us, eventually fixing it after months 6) over-charging my mortgage company for my homeowners insurance above the final policy premium, refusing to refund the overcharge or to adequately explain why and how they committed insurance fraud etc. My expectations of USAA have plummeted, and I only remain because I've not found better options. Disappointed!
I had the same problem with a local USAA ATM in Colorado Springs; they were likewise UNHELPFUL - as usual. Note, I've had their insurance and banked with them since 1970, when earlier on they valued and worked hard to create and keep a great reputation; however, in recent years, quality of staff and service have greatly declined to mediocrity and ineptness. I am not alone in this viewpoint, as I have many military colleagues (some CPAs who worked at USAA) tell me for past 10+ years that they quit USAA and would NEVER do business with them again as they are a horrible company. My recent examples: 1) I've had them LIE to me, when the auto insurance managers told the rep I was speaking with to lie - they left the speaker phone on; 2) they cancelled all my and wife's accounts and changed our address without our knowledge or permission, and erroneously placed them in my adult daughter's name who lives in another state and is a USAA member - they denied fault for error done by employee, and they took too long to fix the error, and would not tell us exactly how it happened and how they would prevent a recurrence; 3) they suddenly cancelled my wife's debit card with no notice, and said they were sending a replacement card due to Home Depot security errors where the card was used, but they never replaced my debit card which was used as often at the same store - even though they promised to immediately replace mine (never did); 4) allowed unauthorized debits from a vendor, after I submitted stop-payment forms twice as USAA instructed; 5) unilaterally changed our auto insurance policy coverage without notifying us, eventually fixing it after months 6) over-charging my mortgage company for my homeowners insurance above the final policy premium, refusing to refund the overcharge or to adequately explain why and how they committed insurance fraud etc. My expectations of USAA have plummeted, and I only remain because I've not found better options. Disappointed!
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