MitchrobMember Stories | 03-31-2014 05:14 PM
Unwarranted check reversal charges
I recently tried to make a payment on my usaa credit card through bill pay on the app. The funds were available and were deducted from my account. A day or two later I check my account and discover that I have two overdraft charges on my account for the amount that was clearly available. On one of the charges they charged a check reversal fee and then charged the payment amount, causing another fee! This is not taking care of the customer and is a horrible way to conduct business. I have many services through usaa and it makes me wonder if I can't trust you with my monetary handling maybe I just can't trust your company.
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