Mitchrob's avatarMitchrobMember Stories | ‎03-31-2014 05:14 PM

Unwarranted check reversal charges

I recently tried to make a payment on my usaa credit card through bill pay on the app. The funds were available and were deducted from my account. A day or two later I check my account and discover that I have two overdraft charges on my account for the amount that was clearly available. On one of the charges they charged a check reversal fee and then charged the payment amount, causing another fee! This is not taking care of the customer and is a horrible way to conduct business. I have many services through usaa and it makes me wonder if I can't trust you with my monetary handling maybe I just can't trust your company.
Comments

USAA's avatarUSAACommunity Manager

by Community Manager ‎04-01-2014 10:55 AM

Thank you for the comment regarding payment to your credit ard account. Due to the nature of your post, a service specialist would be in the best position to address your concern. As such, we ask that you please click here to provide us with additional detail and your member information. You can also reach a service specialist at 1-800-531-8722.

Thank you for the comment regarding payment to your credit ard account. Due to the nature of your post, a service specialist would be in the best position to address your concern. As such, we ask that you please click here to provide us with additional detail and your member information. You can also reach a service specialist at 1-800-531-8722.

nothappy1971's avatarnothappy1971Occasional Visitor

by nothappy1971 ‎04-04-2014 02:42 PM

I've lost trust in USAA also.  Other credit unions are out there that want your business.  I just popped on here to see if I'm the only one that they are jerking around, guess I'm not.  Adios USAA

I've lost trust in USAA also.  Other credit unions are out there that want your business.  I just popped on here to see if I'm the only one that they are jerking around, guess I'm not.  Adios USAA