USAA should be ashamed

Regular Contributor
6 Comments (6 New)

USAA offers 0% loans to affected employees of this never ending shutdow ONLY IF YOU ARE ACTIVE MILITARY.  I have been a USAA member for 20 years.  I am a FEDERAL EMPLOYEE.  Nope.  Nothing at all for you sir.  So now USAA has a tiered membership it would seem.


We live in Denver area and SEVERAL banks (that I have no affiliation with) are offering help, including 0% loans unil this shutdown is over.


USAA should be ashamed.  But of course they are not....


I plan to take my  business elsewhere.  That would include banking, life, auto and home insurance...



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@mcjaxonWe understand that some of our members who are federal employees are also impacted by the current government shutdown. USAA is offering up to a 90-day payment deferment on credit cards, up to a 60-day payment deferment on loans, and special payment arrangements for insurance on eligible accounts. So we can help determine the best option for you, we encourage you to contact us directly to discuss your specific situation, at 210-531-8722, or via secure online chat24/7 by selecting Contact Us from the HELP tab. For the latest updates, login to ~ Samantha 

Occasional Visitor


I got the same reply. Last week i told them that i was furloughed and said that i wouldn't be able to make my cc and insurance payment. I was then offered a 0.01% loan and i turned it down because i thought that this furlough would end. 

After talking with the wife we decided to ask for the loan. Like you i was denied and it was only for the Coast Guard and not anyone else. Like you I have been with them for over 20 years now and i got my family into this bank talking all kinds of good stuff about USAA. Navy Federal, Wells Fargo and a bunch of other credit unions and banks are offering this zero percentage type loans to federal employees except USAA. This is sad to think the bank i put all my faith into has left me stranded and alone.

When i asked about my cc's i was told that i had a buffer there because i am ahead of my payments. Why is that? How come all of my money doesn't go to the account balance and interest? No wonder i can't get it paid off. They are hoarding my money. My insurance won't get deffered until it goes into non paid status even though I told them. With all of this going on how will the deferrerd payments affect my credit score? Too many questions with no answers. 




M. Doman

Future Navy Fed bank account holder

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@bguihan, Thank you for your feedback and I'm sorry to read about your disappointment. I have shared your concerns with the appropriate team. ~Danielle

New Member

Woa 0% if you're active duty?  Looking into that now!  thanks.


I'm not sure why we get into a such entitlement attitudes. I am grateful that USAA is helping out active duty military, which we are not anymore. I do not feel that any of us are entitled to assistance from a financial institution, but am grateful IF my FI (USAA) decides to reach out with EXTRA, NOT REQUIRED, not my RIGHT assistance to whomever they feel they can (within the bounds of being fiscally responsible). I do not wish for my FI to be fiscally irresponsible and collapse because we, the patrons, have en entitlement complex. 

Please consider:

Would you be willing to go to a charity organization and demand the same assistance as those they cater to? I.E. Habitat for Humanity, builds homes for homeless, would you demnad to be built a home as well, assuming you are not homeless.

That behavior seems more shameful than a for profit organization reaching out to do give extra assistance at their own cost to a group of people that they have built their business around and have been the greatest source of their growth.

The phrase "Check your privelege" comes to mind. What makes me entitled to someone's charity? Simply put, Nothing.

New Member

After reading earlier post, I've realized I wasn't alone all these months. It saddens me that USAA; basically, closed their doors on there clients when we really needed them the most. USAA has been my primary bank for 11 years but that's coming to end once my family I can recover from these hard times. 

What's troubling, USAA promotes their "20+ million dollar" donations to covid charity groups but then suspends loan department. Logically, left me confused. Due to after the fact, your left with utilizing credit cards at an unusual high rate. Leading to maxing out cards. 


To conclude, I've received "zero" financial assistance w/ USAA throughout this entire year due to covid. Maybe some of you had better experiences? If so, glad for you. 


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