jp3513's avatar User  jp3513  (Opens a pop up layer) Member Stories | ‎06-12-2014 08:54 AM

Treated poorly

I reported my engagement ring lost about a month ago. Since then I have spoken to 3 different reps about the circumstances. A month later there is still "confusion" per the message left on my VM. After reading some of these post on their poor customer service I'm very disheartened. I don't like I'm being jacked around when our policy clearly states we have coverage for LOST or stolen property. Why have insurance for valuable personal property if you can't use it?
Comments
by jp3513 ‎06-12-2014 09:01 AM
O and I have had this same policy for over 10 years. Not since last week!!
O and I have had this same policy for over 10 years. Not since last week!!
by tcartagena1 ‎06-13-2014 01:28 PM - edited ‎06-13-2014 01:33 PM

I've had USAA for over 20 years and never have had a Problem and always thought of them as a good company. Until today one of my cars has liability on it and they wont cover the expenses. Sounds about right because you should have compehensive insurance ok I get it. But I have two other cars on my policy with comprehensive which they force me to carry my son on since he lives with us. Explanation I received "well he has access to the cars and you never know if he might take the keys without your knowledge" to which i responded my kid has his own car my wife doesnt drive mine ever and so on. Parenting is not an issue. Well then she responded with "im glad you dont have that problem" so why am i being forced to carry him if I dont have that problem. In the 20 years that I had USAA I have put in 3 claims two for windhields on different cars 10 years apart and 1 for a hit and run. I would like to speak with a Manager with a little common sense, I am not expecting einstein to call but somebody

that is not shrugging their shoulders with despair in their voice and unsure of the rhetoric spewing out of their mouth. The other option 15 Minutes can save you 15% on car insurance with your competitor.

 

Thanks

I've had USAA for over 20 years and never have had a Problem and always thought of them as a good company. Until today one of my cars has liability on it and they wont cover the expenses. Sounds about right because you should have compehensive insurance ok I get it. But I have two other cars on my policy with comprehensive which they force me to carry my son on since he lives with us. Explanation I received "well he has access to the cars and you never know if he might take the keys without your knowledge" to which i responded my kid has his own car my wife doesnt drive mine ever and so on. Parenting is not an issue. Well then she responded with "im glad you dont have that problem" so why am i being forced to carry him if I dont have that problem. In the 20 years that I had USAA I have put in 3 claims two for windhields on different cars 10 years apart and 1 for a hit and run. I would like to speak with a Manager with a little common sense, I am not expecting einstein to call but somebody

that is not shrugging their shoulders with despair in their voice and unsure of the rhetoric spewing out of their mouth. The other option 15 Minutes can save you 15% on car insurance with your competitor.

 

Thanks

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