I also looked for a simple location on the web site where I could post a suggestion.--All I could find was this forum.
I've been a member of USAA since the late 1960s, and have insured all my cars and houses with USAA through those years. My three children and their families all use USAA as well. My wife and I have over 40 years with USAA, minimal claims, and over $10,000 in our USAA Subscriber Savings" account.
One of my great annoyances with USAA is the requirement to print out the "proof of insurance" form every six months. Six month periods seem to come up faster and faster as I approach 70 years of age. I believe that requiring a piece of paper in the glove compartment is now obsolete, but California still requires it.
USAA used to send the form with the policy renewal, but I have opted for electronic communication to save on postage and paper, so I have to manually print it. When we first started with USAA, the policies were good for a year. Sometime later, USAA decided they didn't trust customers with a year policy and changed it to require renewal every six months.
I would like to see USAA consider rewarding long-time customers by allowing us to go back to annual policies. Couldn't USAA grant that small privlege to customers longer than 30 years, or those that have more than $5,000 in subscriber savings? Or no accident or claim for 10 years?