Occasional Visitor
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Everyone says USAA is so great.  Not so much.  My experience has been that they are just like any other big bank. They don't care at all about the individual.  Two huge thumbs down.

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USAA Service
USAA Service

@Texas101, this is hard to hear! It is never our intent to have you feel like just a number. I would like to learn more of what is going on. Can you share more details with me? ~ Samantha