Stranded In Remote India With Damaged Debit/Credit Cards And USAA Does Not Care
It has been over 9 days since I requested help via email from USAA concerning my damaged debit and credit cards while on vacation in Dharamsala, India where I am attending teachings by the Dalai Lama, volunteering with the Tibetan refugees, and studying Budhist philosophy. My credit card does not work at all and my debit card is also damaged, but is currently functioning (although I do not know how long that will continue). I gave them my hotel's address HERE IN INDIA, but having not received them by the appointed date, I realized that THEY HAD BEEN SENT VIA FedEx TO KANSAS ... "Dharamsala, Kansas" and an Indian postal code.
It's no wonder I have not received my replacement debit/credit cards because if USAA employees had simply read my emails in their entirety, they would have realized that I AM IN INDIA AND THAT THERE IS NO DHARAMSALA IN KANSAS!!! Unbelievable! They also would have answered the questions I asked about MY DAMAGED CREDIT CARD and HOW AND WHEN TO CALL USAA AS INSTRUCTED in a previous email.
I find this all very concerning as I am half way around the world and potentially without a source of funds and USAA DOES NOT SEEM TO CARE ENOUGH TO READ MY EMAILS IN THEIR ENTIRETY, ANSWER MY QUESTIONS, AND GET ME THE CARDS I DESPERATELY NEED!
I am also EXTREMELY concerned because I specifically asked not to have my current (new) credit card replaced because I had to notify numerous auto-pay accounts of the change in cards WHEN FORCED TO REPLACE THE CARD AGAINST MY WISHES, THE SECOND TIME IN LESS THAN 2 YEARS! USAA apparently does not understand the inconvenience caused by mandating card changes on customers THROUGH NO FAULT OF OUR OWN. Being in India, where internet connections are slow at best, it would be IMPOSSIBLE for me to contact all of my account holders AGAIN to update payment (card) information, AVOIDING MISSED/LATE PAYMENTS AND POSSIBLE NEGATIVE IMPACT ON MY CREDIT RATING. If USAA cannot figure out that I am in India, how could I possibly count on them NOT TO CANCEL my current credit card and AVOID HAVING TO CONTACT MY CREDITORS FOR THE THIRD TIME IN TWO YEARS.
I ASKED THAT MY CASE BE ELEVATED TO A SUPERVISOR AT 9:45 AM ON 11/15/2014 (INDIA TIME - 10:15 PM ON 11/14/2014 CST), HAVING ALL OF MY EMAILS READ/REVIEWED AND ACTION TAKEN IMMEDIATELY TO RECTIFY THIS SITUATION SO THAT I CAN RESUME MY VACATION WITH AS LITTLE ADDITIONAL STRESS AS POSSIBLE, ALLOWING ME TO ACCESS FUNDS IN ORDER TO EAT, TRAVEL, AND PAY MY HOTEL BILL.
We will see if and how my case is handled and I will update you here and on my blog: http://www.CombatCritc.com USAA has gone downhill in recent years in terms of customer service. It seems as though they have gotten too big for their britches since rolling in non-officers. I think it's wonderful that all Veterans now have access to USAA's services, but before the change we (officers) received quality, personal customer service, athing of the past based on my experiences with USAA in recent years.