I have been a USAA member for almost 35 years. As a young impressionable 2LT, I found USAA to be an advocate. Since then, I've witnessed, over time, a company, once dedicated the to the professional military officer "sell out".
My most recent episode w/ USAA involved trying to deposit a check in excess of $5,000.00. I am a small business owner, and typically receive invoice payments from my clients that exceed $5,000.00. I tried to make a deposit via “deposit at mobile” today for a check exceeding $5,000.00 and was informed that I would have to take the check to the local UPS store for deposit.
Keep in mind, I've been a member for almost 35 years, and I can't deposit a check in excess of $5,000.00, but I can take it to the local UPS and have a Sophomore in High Scholl make the transaction.
So, the remedy is to open a small business account locally, which denies the membership the benefit of my deposits that enhance our collective ability to borrow against the memberships assets.
I am disgusted w/ this corporation. I will say, that all the people I speak are sympathetic to my frustrations. Clearly, this corporate management appears to care less.