Brandon and Sarah's avatarBrandon and SarahMember Stories | ‎07-08-2014 04:50 AM

Canceling All Accounts with USAA

so excited can't wait for ussa to open up today so I can cancel all my accounts with themfinally it will be freedom from the worst bank in insurance company ever
Comments

WendyPolingUSAA's avatarWendyPolingUSAAAdministrator

by Administrator ‎07-08-2014 09:14 AM

Brandon and Sarah, I'm sorry to hear you've had a bad experience. We'd like the opportunity to have one of our specialists address your concerns and make sure all options have been explored. Please contact us here to provide us with additional detail and your member information. You can also reach a service specialist at 1-800-531-8722. We hope to hear from you soon.

Brandon and Sarah, I'm sorry to hear you've had a bad experience. We'd like the opportunity to have one of our specialists address your concerns and make sure all options have been explored. Please contact us here to provide us with additional detail and your member information. You can also reach a service specialist at 1-800-531-8722. We hope to hear from you soon.

Happy2014's avatarHappy2014Occasional Visitor

by Happy2014 ‎07-08-2014 11:25 AM

on the insurance side, these are the top ten worst firms to deal with according to the american association for justice:

 

The Ten Worst Insurance Companies 1. Allstate 2. Unum 3. AIG 4. State Farm 5. Conseco 6. WellPoint 7. Farmers 8. UnitedHealth 9. Torchmark 10. Liberty Mutual

 

http://justice.org/resources/AAJ_Report_TenWorstInsuranceCompanies_FINAL.pdf

 

 

on the insurance side, these are the top ten worst firms to deal with according to the american association for justice:

 

The Ten Worst Insurance Companies 1. Allstate 2. Unum 3. AIG 4. State Farm 5. Conseco 6. WellPoint 7. Farmers 8. UnitedHealth 9. Torchmark 10. Liberty Mutual

 

http://justice.org/resources/AAJ_Report_TenWorstInsuranceCompanies_FINAL.pdf

 

 

Mo3's avatarMo3New Member

by Mo3 ‎07-08-2014 03:19 PM
Brandon and Sara, im not employed with USAA, but I am a customer and I can't believe the statement you left on here. My husband and I have been with them a couple of yrs., and I must say they are the best bank, insurance, and loan service we have ever had. My husband received his auto loan over the website in minutes when he purchased his new car w weeks ago. That was it, asked for the amount of the loan, filled in required information and received the printed check in minutes. Also, to have the option to add other outside bank accts is another plus. I have had an issue with Wells Fargo for 5 mths, and they have over drafted my acct every o e of those 5 mths because they continued to pay an EFT that had been cancelled. However with having the accounts linked together I can just go in and transfer funds from wels fargo to my USAAacct in seconds. I hope you find a bank you're happy with, but as far as car insurance USAA is the cheapest across the board! Good luck but i must say you are crazy from leaving such a great bank..
Brandon and Sara, im not employed with USAA, but I am a customer and I can't believe the statement you left on here. My husband and I have been with them a couple of yrs., and I must say they are the best bank, insurance, and loan service we have ever had. My husband received his auto loan over the website in minutes when he purchased his new car w weeks ago. That was it, asked for the amount of the loan, filled in required information and received the printed check in minutes. Also, to have the option to add other outside bank accts is another plus. I have had an issue with Wells Fargo for 5 mths, and they have over drafted my acct every o e of those 5 mths because they continued to pay an EFT that had been cancelled. However with having the accounts linked together I can just go in and transfer funds from wels fargo to my USAAacct in seconds. I hope you find a bank you're happy with, but as far as car insurance USAA is the cheapest across the board! Good luck but i must say you are crazy from leaving such a great bank..

Sugarbeads's avatarSugarbeadsNew Member

by Sugarbeads ‎07-08-2014 04:54 PM
Not all of the CSR's are bad, they must have a few from years ago still there. But I have come across a few rude, belligerent and hateful reps that made my skin crawl. Emailed to complain, and not even one I'm sorry you were treated badly. This is only happened during the last four years or so that the nasty began. USAA is the only insurance company I've ever used and began driving in 1975!! I have definitely thought about looking around even though the products are still good. But the customer service has really gone down the tubes!
Not all of the CSR's are bad, they must have a few from years ago still there. But I have come across a few rude, belligerent and hateful reps that made my skin crawl. Emailed to complain, and not even one I'm sorry you were treated badly. This is only happened during the last four years or so that the nasty began. USAA is the only insurance company I've ever used and began driving in 1975!! I have definitely thought about looking around even though the products are still good. But the customer service has really gone down the tubes!

Brandon and Sarah's avatarBrandon and SarahRegular Visitor

by Brandon and Sarah ‎07-08-2014 10:42 PM
Found insurance a lot cheaper and better coverage. USAA in Texas is actually one of the highest and treat military horrible
Found insurance a lot cheaper and better coverage. USAA in Texas is actually one of the highest and treat military horrible

Guillo10201's avatarGuillo10201Senior Member

by Guillo10201 ‎07-08-2014 10:43 PM
Oh my God I would never write a statement in that manner, every financial institution make mistakes, every financial institution has good things and bad things, do not think that they are perfect. It dosen't matter how we react, I know we have freedom of speech but I keep these things to myself, I am very sorry you had a bad experience but as far as I have been a member, in my opinion it's a great financial institution, i'm proud of being a member, I respect your opinion but I felt shocked and embarrassed Good luck in your journey, best wishes :)
Oh my God I would never write a statement in that manner, every financial institution make mistakes, every financial institution has good things and bad things, do not think that they are perfect. It dosen't matter how we react, I know we have freedom of speech but I keep these things to myself, I am very sorry you had a bad experience but as far as I have been a member, in my opinion it's a great financial institution, i'm proud of being a member, I respect your opinion but I felt shocked and embarrassed Good luck in your journey, best wishes :)

Attaway3's avatarAttaway3Occasional Visitor

by Attaway3 ‎07-08-2014 11:07 PM

Brandon and Sarah I'm sorry you've had such an awful time with USAA, but I'm here to tell you from a very personal experience that given the opportunity USAA will bend over backwards to rectify ANY situation, whether it's something they had a direct affect on or another company's error.  It's such a shame that you chose to give up on them because I sincerely believe they could have helped you and you would have been better for it.  Furthermore, paying less isn't always the right answer!!  Sometimes loyalty, dedication, and personalized service are far more valuable in a company.  I just hope you don't find that out the way we did--the hard way.  Good luck!!

 

Brandon and Sarah I'm sorry you've had such an awful time with USAA, but I'm here to tell you from a very personal experience that given the opportunity USAA will bend over backwards to rectify ANY situation, whether it's something they had a direct affect on or another company's error.  It's such a shame that you chose to give up on them because I sincerely believe they could have helped you and you would have been better for it.  Furthermore, paying less isn't always the right answer!!  Sometimes loyalty, dedication, and personalized service are far more valuable in a company.  I just hope you don't find that out the way we did--the hard way.  Good luck!!

 

Robbo's avatarRobboMember

by Robbo ‎07-09-2014 02:03 PM

Cannot wait to follow you!

Cannot wait to follow you!

Robbo's avatarRobboMember

by Robbo ‎07-09-2014 02:07 PM

The truth is exactly the opposite of what you have said. Just wait, they will screw you over eventually. I've been a member for 27 years, and three years ago they started failing miserably.

The truth is exactly the opposite of what you have said. Just wait, they will screw you over eventually. I've been a member for 27 years, and three years ago they started failing miserably.

Robbo's avatarRobboMember

by Robbo ‎07-09-2014 02:07 PM

NOT TRUE

NOT TRUE

Frank Rigaud's avatarFrank RigaudFrequent Visitor

by Frank Rigaud ‎07-09-2014 05:43 PM
They will screw you for sure. Canceling after 24 years. They lost all my business and bunches of my employees' business for about 8k ... Morons. Go with GEICO and your local credit union. Don't bother with the CEO complaint dept ... They are masters at blowing sunshine up your @$$.
They will screw you for sure. Canceling after 24 years. They lost all my business and bunches of my employees' business for about 8k ... Morons. Go with GEICO and your local credit union. Don't bother with the CEO complaint dept ... They are masters at blowing sunshine up your @$$.

OverTaxed's avatarOverTaxedVisitor

by OverTaxed ‎07-10-2014 12:29 AM

Brandon and Sarah:  I'm right behind you.  USAA lowballed me on a car claim and their responses were very frustrating.  No one knew anything other than "we offer fair arket value."  I proved them wrong multiple times and challenged them to find a similar car for the price they offered.  IT CAN'T BE DONE.  How shortsighted!  To their credit, they did cheat me out of some money and I don't have much recourse other than an insurance commissioner comlaint or small claims court, both of which would be too time consuming.  Closing all insurances and all acounts is the path I have chosen, which is also time consuming, especially after 30 years of banking, homeowner's insurnace, umbrella policy, brokerage accounts, etc., but it feels good to get away from an organization that seems so comfortable not taking care of a 30 year customer.

 

For those of you defending USAA, just wait until you have a claim and let's see which tune you'll be singing.

Brandon and Sarah:  I'm right behind you.  USAA lowballed me on a car claim and their responses were very frustrating.  No one knew anything other than "we offer fair arket value."  I proved them wrong multiple times and challenged them to find a similar car for the price they offered.  IT CAN'T BE DONE.  How shortsighted!  To their credit, they did cheat me out of some money and I don't have much recourse other than an insurance commissioner comlaint or small claims court, both of which would be too time consuming.  Closing all insurances and all acounts is the path I have chosen, which is also time consuming, especially after 30 years of banking, homeowner's insurnace, umbrella policy, brokerage accounts, etc., but it feels good to get away from an organization that seems so comfortable not taking care of a 30 year customer.

 

For those of you defending USAA, just wait until you have a claim and let's see which tune you'll be singing.

Arizona2014's avatarArizona2014New Member

by Arizona2014 ‎07-10-2014 07:18 PM

My husband and I have been members of USAA for almost 50 years. We have both worked for USAA.  Me in the 60's and he in the 90's. They are our only bank and insurance company.  In the last 2 years I have noticed the fall off in the service in the Bank.  Especially with all the automation that is now there.  It is nearly impossible to get to a real person.  It takes many frustrating attempts to get past the "we love you" automaton. Now it has become very obvious that the late evening and early am Customer Service people no longer work in the insurance area or the bank.  Automation is a wonderful thing if your problem or question is one of the frequently asked ones.  Heaven help you if you need any real help!.  Fixing the automation is not the answer.  Give us a human being!

We are ready to purchase a home through the Mover's Advantage program.  I had sure better not run into some of the problems I have just read about in these posts!  I mourn the possible death of a truely fine company! 

My husband and I have been members of USAA for almost 50 years. We have both worked for USAA.  Me in the 60's and he in the 90's. They are our only bank and insurance company.  In the last 2 years I have noticed the fall off in the service in the Bank.  Especially with all the automation that is now there.  It is nearly impossible to get to a real person.  It takes many frustrating attempts to get past the "we love you" automaton. Now it has become very obvious that the late evening and early am Customer Service people no longer work in the insurance area or the bank.  Automation is a wonderful thing if your problem or question is one of the frequently asked ones.  Heaven help you if you need any real help!.  Fixing the automation is not the answer.  Give us a human being!

We are ready to purchase a home through the Mover's Advantage program.  I had sure better not run into some of the problems I have just read about in these posts!  I mourn the possible death of a truely fine company! 

inthelineofduty's avatarinthelineofdutyOccasional Visitor

by inthelineofduty ‎07-11-2014 02:53 PM

I had to file a lawsuit against USAA insurance to get thier attention. That case we settled. Even with property insurance I have had a hard time and I just file a quick complaint with my state Dept of Insurance. I believe in USAA and the great employees however there are always bad apples in the group. Sounds like USAA needs to do some house cleaning because customer service is not getting better. I know staff that have left USAA branches because they do not feel USAA cares for their employees like they used to. The trickle down effect. 

I had to file a lawsuit against USAA insurance to get thier attention. That case we settled. Even with property insurance I have had a hard time and I just file a quick complaint with my state Dept of Insurance. I believe in USAA and the great employees however there are always bad apples in the group. Sounds like USAA needs to do some house cleaning because customer service is not getting better. I know staff that have left USAA branches because they do not feel USAA cares for their employees like they used to. The trickle down effect. 

mikev661's avatarmikev661New Member

by mikev661 ‎07-13-2014 04:47 PM

This bank is by far thee worste i have ever had in my life i will be canceling their insurance tomorrow i can not wait. Gieco is 70 dollars cheaper on insurance and all the same coverage. Never had any trouble with usaa banking just the insurance felt like a rip off

This bank is by far thee worste i have ever had in my life i will be canceling their insurance tomorrow i can not wait. Gieco is 70 dollars cheaper on insurance and all the same coverage. Never had any trouble with usaa banking just the insurance felt like a rip off

Brandon and Sarah's avatarBrandon and SarahRegular Visitor

by Brandon and Sarah ‎07-14-2014 09:44 AM
For all you that have tried to defend this horrible bank and insurance, just wait! This bank and insurance company needs to be shut down and burned to the ground. I hate this company with every ounce of my being. Read through all the post on this site and the facebook page 9 out of 10 post all are negative about this third rate bank, they are not even good enough to be considered second rate. They are actually now on the top 10 list of worst companies and banks to do business with, that there proves all of our cases
For all you that have tried to defend this horrible bank and insurance, just wait! This bank and insurance company needs to be shut down and burned to the ground. I hate this company with every ounce of my being. Read through all the post on this site and the facebook page 9 out of 10 post all are negative about this third rate bank, they are not even good enough to be considered second rate. They are actually now on the top 10 list of worst companies and banks to do business with, that there proves all of our cases

fuller543's avatarfuller543New Member

by fuller543 ‎07-15-2014 09:46 AM

It is amasing how USAA has given me a hard time with my money.  I have been in good stating for a while with no overdraft or negative account.  One day I deposit an amount of $2,000 and they put a hold on the account.  I was able to call them and they released the money.  It has been almost a whole year and my wife deposit over $2000 and they put it on hold for six business days and they can not release my money.  It is funny how a regular bank only takes at the most, three business days.  As soon as my money clears, I will be moving my money to another bank.  Then, to top it all off, I use to get money put back into my account once a month from using another bank's ATM.  They don't even do that anymore.  Using USAA is worst than being in the military.  What real benefits am I getting from a bank that is not helpfull.

It is amasing how USAA has given me a hard time with my money.  I have been in good stating for a while with no overdraft or negative account.  One day I deposit an amount of $2,000 and they put a hold on the account.  I was able to call them and they released the money.  It has been almost a whole year and my wife deposit over $2000 and they put it on hold for six business days and they can not release my money.  It is funny how a regular bank only takes at the most, three business days.  As soon as my money clears, I will be moving my money to another bank.  Then, to top it all off, I use to get money put back into my account once a month from using another bank's ATM.  They don't even do that anymore.  Using USAA is worst than being in the military.  What real benefits am I getting from a bank that is not helpfull.

TarheelCoastie's avatarTarheelCoastieNew Member

by TarheelCoastie ‎07-17-2014 12:58 PM

I am right there with you!  USAA seems to be growing bigger and more impersonal with each new year.  

 

Customer Service has done a complete about face when compared to when I first switched ALL of my insurance needs over to USAA several years ago.  A recent phone conversation consisted of the rep trying to strong-arm me into signing a Consent to Rate form despite being unable to tell me about (it essentially allows an insurer to charge 250% of the NC Standard Premium Rate) and then as I reviewed my policy, he told me that many of my policy features were unusable or SHOULDN'T be used for fear of rate increases.

 

It looks like I am now being forced to switch back to Nationwide because USAA customer service has already pre-emptively begun cancelling my homeowners' policy and my future policy is now NON-EXISTENT.  Of course, I was once again pressured to sign the Consent to Rate form and fax it to USAA immediately.  My Nationwide quote came in $1 under the NC Std Premium rate and with discounts dropped another $120 - my USAA policy premium actually INCREASED 15% from last year.  Very disappointing ... and I am letting Clark howard know immediately!  Looks like USAA has gone Pentagon on us - bloated and ineffectual.

I am right there with you!  USAA seems to be growing bigger and more impersonal with each new year.  

 

Customer Service has done a complete about face when compared to when I first switched ALL of my insurance needs over to USAA several years ago.  A recent phone conversation consisted of the rep trying to strong-arm me into signing a Consent to Rate form despite being unable to tell me about (it essentially allows an insurer to charge 250% of the NC Standard Premium Rate) and then as I reviewed my policy, he told me that many of my policy features were unusable or SHOULDN'T be used for fear of rate increases.

 

It looks like I am now being forced to switch back to Nationwide because USAA customer service has already pre-emptively begun cancelling my homeowners' policy and my future policy is now NON-EXISTENT.  Of course, I was once again pressured to sign the Consent to Rate form and fax it to USAA immediately.  My Nationwide quote came in $1 under the NC Std Premium rate and with discounts dropped another $120 - my USAA policy premium actually INCREASED 15% from last year.  Very disappointing ... and I am letting Clark howard know immediately!  Looks like USAA has gone Pentagon on us - bloated and ineffectual.

boomerchop's avatarboomerchopNew Member

by boomerchop ‎07-18-2014 05:00 AM
Can't let bad info go unchecked. USAA is NOT in the top ten worst list. In fact, it is in the top three best list: http://money.msn.com/insurance/best-insurance-companies-of-2013 and tops the list for both auto and home insurance.
Can't let bad info go unchecked. USAA is NOT in the top ten worst list. In fact, it is in the top three best list: http://money.msn.com/insurance/best-insurance-companies-of-2013 and tops the list for both auto and home insurance.

Logic112's avatarLogic112New Member

by Logic112 ‎07-19-2014 08:59 PM

I will be totally out next year...credit card and car insurance.....Good Riddance!!!!

 

I will be totally out next year...credit card and car insurance.....Good Riddance!!!!

 

Halo1031's avatarHalo1031Occasional Visitor

by Halo1031 ‎07-28-2014 04:14 PM

When the automated system picks up, hit #0 and it will go straight to a live person who can get you where you need to go from there :)

When the automated system picks up, hit #0 and it will go straight to a live person who can get you where you need to go from there :)

rmeav8r's avatarrmeav8rOccasional Visitor

by rmeav8r ‎07-31-2014 05:58 PM

You're not alone.  I've been a loyal member for over 24 + years and have everything with them, Checking, Savings, Credit Cards, Life Insurance, Home Mortgage, and have had Home Owner's/Renter's Insurance and several auto loans.  My credit and financial reputation is flawless.  USAA's quality of customer service has steadily been declining dure the past 5 years.  Mortgage Department underwriter were an absolute nightmare; I have bought and sold and still own several homes and my personal mortgage was the worst and it was the only one done through USAA!  Auto Insurance, well I have at least two very disappointing events in the past couple of years one of which the USAA Claims adjuster directed me to submit paperwork showing that a court through out a ticket for 80% fault backing up accident (in which caused nothing but scuffs on our auto) while the teens in the other car were cutting across (illegally) the parking lanes on private property (Wal-Mart).  We followed his directions and when we called him back because we won in court, he said he did not recall stating those instructions.  He also denied (what he promised) and reinstate our accident forgiveness; heck, We haven't had not so much as a speeding ticket in the past 2 decades!  Oh, each time we get abused, the other members insurance just happened to be who else, but USAA!  Had a truck with boat trailer parked next to mine at a boat ramp and it had a manufacturer default electrically caused fire and burned to the ground.  Imagine to my suprise returning from a day of fun, sun and fishing on the lake to discover the trim melted from the side of my truck and a huge black molten mass next to it...what did USAA do?  I will tell you...NOTHING.  I am paying off USAA Credit Cards Now, will open a local Banking Account, change direct deposit and follow everything else up with a change of Life and Auto Insurance.  USAA can hold my Mortgage but disburse my subscriber Account which is now sizeable.  They have pushed my buttons and but good!  I hope this might enlighten those that might be drinking the kool-aid.

You're not alone.  I've been a loyal member for over 24 + years and have everything with them, Checking, Savings, Credit Cards, Life Insurance, Home Mortgage, and have had Home Owner's/Renter's Insurance and several auto loans.  My credit and financial reputation is flawless.  USAA's quality of customer service has steadily been declining dure the past 5 years.  Mortgage Department underwriter were an absolute nightmare; I have bought and sold and still own several homes and my personal mortgage was the worst and it was the only one done through USAA!  Auto Insurance, well I have at least two very disappointing events in the past couple of years one of which the USAA Claims adjuster directed me to submit paperwork showing that a court through out a ticket for 80% fault backing up accident (in which caused nothing but scuffs on our auto) while the teens in the other car were cutting across (illegally) the parking lanes on private property (Wal-Mart).  We followed his directions and when we called him back because we won in court, he said he did not recall stating those instructions.  He also denied (what he promised) and reinstate our accident forgiveness; heck, We haven't had not so much as a speeding ticket in the past 2 decades!  Oh, each time we get abused, the other members insurance just happened to be who else, but USAA!  Had a truck with boat trailer parked next to mine at a boat ramp and it had a manufacturer default electrically caused fire and burned to the ground.  Imagine to my suprise returning from a day of fun, sun and fishing on the lake to discover the trim melted from the side of my truck and a huge black molten mass next to it...what did USAA do?  I will tell you...NOTHING.  I am paying off USAA Credit Cards Now, will open a local Banking Account, change direct deposit and follow everything else up with a change of Life and Auto Insurance.  USAA can hold my Mortgage but disburse my subscriber Account which is now sizeable.  They have pushed my buttons and but good!  I hope this might enlighten those that might be drinking the kool-aid.

rmeav8r's avatarrmeav8rOccasional Visitor

by rmeav8r ‎07-31-2014 06:08 PM

I don't believe that your hear the complaints accurately.  The customers whom I've heard told are always right are stating that they have been betrayed, lied to, swindled, etc.  I enjoy writing letters of praise and truly abhor doing this; but the people need to know the truth and not rhetorical teleprompting and colorful brochures.

I don't believe that your hear the complaints accurately.  The customers whom I've heard told are always right are stating that they have been betrayed, lied to, swindled, etc.  I enjoy writing letters of praise and truly abhor doing this; but the people need to know the truth and not rhetorical teleprompting and colorful brochures.

coopc6's avatarcoopc6Visitor

by coopc6 ‎08-04-2014 04:12 PM

Yikes, after reading all your posts, I guess I know the answer to the fight I'm fighting right now.   42 years with USAA, they "own" me, have all my investments, etc.   We just moved our biz to Las Vegas from CA for tax reasons, and sold our home and rental properties in CA.   Applying for a VA home loan on a house we found here in Vegas (after searching for 7 mths) and  that is hundrededs of thousands (yes hundreds) cheaper than the one I just sold , only to be turned down due to being "self employed" for less than 2 years.  Here I am a past Mgmt Executive for 20+ years and I have never been denied a loan for anything !  Yes, both my husband and I are now self employed (he retired after 20 years in Navy), and he is working fulltime in our biz, pulling a monthly draw (which they won't consider as income) and I am consulting with the company I left with a guarantee 3 year employement contract and MINIMUM monthly salary, yet they say our income is "unstable" and "unqualified" due to being self employeed status of 1099 .   Our investements can't be "used towards the loan" so we're screwed until we have been self employed for 2 years !!!   We are only on 14 mths.....REALLY ???  I am still hoping it goes through, I read the entire VA loan approval process and copied/pasted to them the considerations page, but I don't think loyalty, customer service, etc. is their priority.  We are mere numbers on a page and checkboxes for employees to review to push through day to day to get out of there and go home.   Needless to say, we will have to go to another lender and do a conventional loan, how disappointing that they don't believe in us where the house payment will be less than the rent we are paying....it is mind boggling how they stay in business.  You'd think a 42 year history with a company would prove something.  If this falls through, I'm with all of you, I will be OUT, investments and all...I'll keep you posted, but am sure I'll be there with you, it doesn't appear they really review anything.  The worst part of the story was they denied us at first, I was ready to move on, then they called us back and said underwriting re-reviewed it and gave us a conditional approval to move forward on the house contract.   We have been waiting on final approval since the end of June and just heard today that we are being denied !!!  They couldn't have told us this weeks ago before we paid for inspections, contingencies, etc ?  We are out quite a bit of $$$, I am NOt a happy camper right now.

 

 I will say I had nice people I talked with and of course, it was their "boss" or another "dept" that is making the deicision of which you're not allowed to talk to !!  These poor employees that have to deal with us disgruntled customers, I feel sorry for them, I hope they get paid ALOT !

Yikes, after reading all your posts, I guess I know the answer to the fight I'm fighting right now.   42 years with USAA, they "own" me, have all my investments, etc.   We just moved our biz to Las Vegas from CA for tax reasons, and sold our home and rental properties in CA.   Applying for a VA home loan on a house we found here in Vegas (after searching for 7 mths) and  that is hundrededs of thousands (yes hundreds) cheaper than the one I just sold , only to be turned down due to being "self employed" for less than 2 years.  Here I am a past Mgmt Executive for 20+ years and I have never been denied a loan for anything !  Yes, both my husband and I are now self employed (he retired after 20 years in Navy), and he is working fulltime in our biz, pulling a monthly draw (which they won't consider as income) and I am consulting with the company I left with a guarantee 3 year employement contract and MINIMUM monthly salary, yet they say our income is "unstable" and "unqualified" due to being self employeed status of 1099 .   Our investements can't be "used towards the loan" so we're screwed until we have been self employed for 2 years !!!   We are only on 14 mths.....REALLY ???  I am still hoping it goes through, I read the entire VA loan approval process and copied/pasted to them the considerations page, but I don't think loyalty, customer service, etc. is their priority.  We are mere numbers on a page and checkboxes for employees to review to push through day to day to get out of there and go home.   Needless to say, we will have to go to another lender and do a conventional loan, how disappointing that they don't believe in us where the house payment will be less than the rent we are paying....it is mind boggling how they stay in business.  You'd think a 42 year history with a company would prove something.  If this falls through, I'm with all of you, I will be OUT, investments and all...I'll keep you posted, but am sure I'll be there with you, it doesn't appear they really review anything.  The worst part of the story was they denied us at first, I was ready to move on, then they called us back and said underwriting re-reviewed it and gave us a conditional approval to move forward on the house contract.   We have been waiting on final approval since the end of June and just heard today that we are being denied !!!  They couldn't have told us this weeks ago before we paid for inspections, contingencies, etc ?  We are out quite a bit of $$$, I am NOt a happy camper right now.

 

 I will say I had nice people I talked with and of course, it was their "boss" or another "dept" that is making the deicision of which you're not allowed to talk to !!  These poor employees that have to deal with us disgruntled customers, I feel sorry for them, I hope they get paid ALOT !

U S A A SUCKS!'s avatarU S A A SUCKS!New Member

by U S A A SUCKS! ‎08-05-2014 11:08 AM
Brandon & Sarah, I, too, am done w/ USAA. My primary gripe is their unprofessional CSRs, particularly several that I've dealt with from, of all places in the company, the CEO's office. Best of luck to you. Best of luck to me when I'm done w/ them. Thanx to several idiots, USAA is going to lose a good amount of my money.
Brandon & Sarah, I, too, am done w/ USAA. My primary gripe is their unprofessional CSRs, particularly several that I've dealt with from, of all places in the company, the CEO's office. Best of luck to you. Best of luck to me when I'm done w/ them. Thanx to several idiots, USAA is going to lose a good amount of my money.

Jeff H.'s avatarJeff H.New Member

by Jeff H. ‎11-05-2014 02:27 PM
I want to spread the word about the Consumer Financial Protection Bureau. It is a government agency formed to take action against companies who take advantage of consumers. The more information they get about a company, the more they can help you and others. You can file a complaint at consumerfinance.gov.
I want to spread the word about the Consumer Financial Protection Bureau. It is a government agency formed to take action against companies who take advantage of consumers. The more information they get about a company, the more they can help you and others. You can file a complaint at consumerfinance.gov.
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