We have encouraged friends and family to join the USAA Family for most of the 46 years we have been members. However, at this point in time, we would never encourage or promote utilizing the services of USAA. While we had an issue on another subject a few months ago, now our son is having issues, holding of a deposited check for 10 days. 3 days, understandable, 10 days, not so. He has shared everything, including paperwork with us, and we do not understand the reasoning for a 10 day hold, which I see many of you have had the unfortunate experience also. It seems to be haphazard. Even when he was laid off, everyone else worked with him, with the exception of USAA. The first question arises, why in heaven's name would they hold a check for 10 days. Are they trying to make people have late payments? Also, he was told by someone at the Bank the only way to get rid of the hold is to pay his credit card off. The Bank that services the credit card, however, insists they know nothing about this and it isn't coming from them. Funny, but both are USAA Banks. I am in the process of finding administrative and board members names and mailing addresses. I plan on writing these people, as well as State and Federal Banking Commission Officials. My suggestion to you is to do the same. Little by little, after 46 years, we will be finding services elsewhere.
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