Kittrav's avatarKittravMember Stories | ‎04-03-2014 04:07 PM

46Plus Years with USAA

We have encouraged friends and family to join the USAA Family for most of the 46 years we have been members.  However, at this point in time, we would never encourage or promote utilizing the services of USAA.  While we had an issue on another subject a few months ago, now our son is having issues, holding of a deposited check for 10 days.   3 days, understandable, 10 days, not so.    He has shared everything, including paperwork with us, and we do not understand the reasoning for a 10 day hold, which I see many of you have had the unfortunate experience also.  It seems to be haphazard.   Even when he was laid off, everyone else worked with him,  with the exception of USAA.   The first question arises, why in heaven's name would they hold a check for 10 days.  Are they trying to make people have late payments?  Also, he was told by someone at the Bank the only way to get rid of the hold is to pay his credit card off.   The Bank that services the credit card, however, insists they know nothing about this and it isn't coming from them.   Funny, but both are USAA Banks.    I am in the process of finding administrative and board members names and mailing addresses.  I plan on writing these people, as well as State and Federal Banking Commission Officials.   My suggestion to you is to do the same.  Little by little, after 46 years, we will be finding services elsewhere.

Comments

i hate u s a a's avatari hate u s a aRegular Visitor

by i hate u s a a ‎04-03-2014 04:30 PM

great comment and so true.  its been 20+ years for me, before leaving.  i have now transferred all of my investment accounts, next step all of the banking.  its a HUGE pain in the A**, but it will be worth it to finally be rid of these clowns.  i hope they go under in 6 months.  at some point, someone over there might have enough sense to realize it is a lot cheaper and less effort to keep an existing customer, than to get a new one. 

 

great comment and so true.  its been 20+ years for me, before leaving.  i have now transferred all of my investment accounts, next step all of the banking.  its a HUGE pain in the A**, but it will be worth it to finally be rid of these clowns.  i hope they go under in 6 months.  at some point, someone over there might have enough sense to realize it is a lot cheaper and less effort to keep an existing customer, than to get a new one. 

 

Tim Tim's avatarTim TimOccasional Visitor

by Tim Tim ‎04-03-2014 07:46 PM
Hope you enjoy where ever you go. Apparently you still care about USAA by showing up on their website and sharing how much you discourage their service. You both have been longer customers than me 10 years, but by seeing the time you spent in posting on this website shows immaturity. Every bank has some issues, just work through them just like problems.
Hope you enjoy where ever you go. Apparently you still care about USAA by showing up on their website and sharing how much you discourage their service. You both have been longer customers than me 10 years, but by seeing the time you spent in posting on this website shows immaturity. Every bank has some issues, just work through them just like problems.

Kittrav's avatarKittravFrequent Visitor

by Kittrav ‎04-04-2014 04:43 AM

Well, immaturity, I don't think so.  I do wish you luck.  As I mentioned, it was a great company.  Something has happened the past few years....maybe as with all companies that grow bigger and bigger, it changes.  I do care about USAA, but I don't think, for any bank, holding a persons deposit for 10 days is correct, and is counterproductive.

Well, immaturity, I don't think so.  I do wish you luck.  As I mentioned, it was a great company.  Something has happened the past few years....maybe as with all companies that grow bigger and bigger, it changes.  I do care about USAA, but I don't think, for any bank, holding a persons deposit for 10 days is correct, and is counterproductive.

mrsrnelson's avatarmrsrnelsonNew Member

by mrsrnelson ‎04-04-2014 06:23 AM
Kittrav, it wasn't cash deposited....it was a deposited CHECK. Depending on where the check came from, the size of the check, the avg balance of the member, and the bank normal procedure for checks, they can be anywhere from one day to 18 days to clear! I gguess it pays to know a little about bank procedures. Holds for depositedchecks are not all that uncommon, and is how check cashing companies make their money.
Kittrav, it wasn't cash deposited....it was a deposited CHECK. Depending on where the check came from, the size of the check, the avg balance of the member, and the bank normal procedure for checks, they can be anywhere from one day to 18 days to clear! I gguess it pays to know a little about bank procedures. Holds for depositedchecks are not all that uncommon, and is how check cashing companies make their money.

nothappy1971's avatarnothappy1971Occasional Visitor

by nothappy1971 ‎04-04-2014 02:38 PM

Just had a similar experience with these clowns.  Always had my pay direct deposited and every two weeks deposited other checks from work.  Out of the blue they put a hold on my check for TWO WEEKS with no other expanation other than "that's what we can do"

 

I used their app to deposit and get access to the funds right away like always, it was very important.  After a forty minute phone call, most of it being on hold and fighting with three different idiots I got the funds to clear.

 

READ THE SMALL PRINT ON WHAT THEY CAN DO.  It will open your eyes.  I'm very much looking forward moving all of my business to my other credit union that has always treated me right.

Just had a similar experience with these clowns.  Always had my pay direct deposited and every two weeks deposited other checks from work.  Out of the blue they put a hold on my check for TWO WEEKS with no other expanation other than "that's what we can do"

 

I used their app to deposit and get access to the funds right away like always, it was very important.  After a forty minute phone call, most of it being on hold and fighting with three different idiots I got the funds to clear.

 

READ THE SMALL PRINT ON WHAT THEY CAN DO.  It will open your eyes.  I'm very much looking forward moving all of my business to my other credit union that has always treated me right.

Kittrav's avatarKittravFrequent Visitor

by Kittrav ‎04-04-2014 02:55 PM

Actually I have never heard of 18 days.  I've heard of 3 or 5 days, when the internet etc. was not used 

as it is today.  Maybe things have changed, as I've mentioned, I've only been with one company, we are not bank hoppers.  However, I still feel it is wrong, given the day and age we live in and the instantaneous-ness the internet provides.

Actually I have never heard of 18 days.  I've heard of 3 or 5 days, when the internet etc. was not used 

as it is today.  Maybe things have changed, as I've mentioned, I've only been with one company, we are not bank hoppers.  However, I still feel it is wrong, given the day and age we live in and the instantaneous-ness the internet provides.

727's avatar727Frequent Contributor

by ‎04-08-2014 12:27 PM

The hold disclosure is in the depository agreement

https://content.usaa.com/mcontent/static_assets/Media/DaD0406_BillPay0704_SvcFee0606.pdf 

 

Scanned deposits are generally held longer than deposits made in person or by mail (or courier).  See page 19 of the above linked document. 

 

The paragraph above the funds availability table says:

Remote Deposit Capture and Similar Services
The availability periods described in this section do not apply to funds submitted through FSB’s USAA Deposit@Home, USAA Deposit@Mobile, USAA EasyDeposit, other remote check deposit or remote deposit capture services, ACH debit transactions (where FSB drafts funds from (debits) a non-USAA account for deposit into your FSB account), or other similar services. FSB will hold the funds for up to seven business days from the date of deposit. In some instances, funds may be available sooner than seven business days based on such factors as credit worthiness, the length and extent of your relationship with FSB and its affiliates, transaction and experience history, and such other factors as FSB, in its sole discretion, deems relevant.

These have all been given to us either when we opend the account (I opened mine long before deposit@anything was available) or when those services were introduced. 

 

If you want it credited faster get the paper item to them either in person, by mail, or by courier.    This seems to be an ongoing complaint and yet the answer has alerady been provided to us before we made that deposit.   

The hold disclosure is in the depository agreement

https://content.usaa.com/mcontent/static_assets/Media/DaD0406_BillPay0704_SvcFee0606.pdf 

 

Scanned deposits are generally held longer than deposits made in person or by mail (or courier).  See page 19 of the above linked document. 

 

The paragraph above the funds availability table says:

Remote Deposit Capture and Similar Services
The availability periods described in this section do not apply to funds submitted through FSB’s USAA Deposit@Home, USAA Deposit@Mobile, USAA EasyDeposit, other remote check deposit or remote deposit capture services, ACH debit transactions (where FSB drafts funds from (debits) a non-USAA account for deposit into your FSB account), or other similar services. FSB will hold the funds for up to seven business days from the date of deposit. In some instances, funds may be available sooner than seven business days based on such factors as credit worthiness, the length and extent of your relationship with FSB and its affiliates, transaction and experience history, and such other factors as FSB, in its sole discretion, deems relevant.

These have all been given to us either when we opend the account (I opened mine long before deposit@anything was available) or when those services were introduced. 

 

If you want it credited faster get the paper item to them either in person, by mail, or by courier.    This seems to be an ongoing complaint and yet the answer has alerady been provided to us before we made that deposit.   

Kittrav's avatarKittravFrequent Visitor

by Kittrav ‎04-08-2014 04:55 PM

"727" I understand the disclosure, and can understand as I stated above, 3, 5, even 7 days due to weekends, but when it gets to 14 or 18 days it is counterproductive and punitive.  I have had this happen to a relative and not me.  But from what I have read here, and my relative, it is very counterproductive.  Afterall, maybe some of those funds were going to be used for a payment to the FSB.

"727" I understand the disclosure, and can understand as I stated above, 3, 5, even 7 days due to weekends, but when it gets to 14 or 18 days it is counterproductive and punitive.  I have had this happen to a relative and not me.  But from what I have read here, and my relative, it is very counterproductive.  Afterall, maybe some of those funds were going to be used for a payment to the FSB.

DS1_99's avatarDS1_99Occasional Visitor

by DS1_99 ‎04-10-2014 06:48 PM

The customer service has really gone downhill, it used to be great, but I think they have had a lot of turnover of personnel recently.  I thought the whole point of scanned deposits was that they hit your account faster, I don't use it but some of my younger friends do because they supposedly have faster access to the funds.

The customer service has really gone downhill, it used to be great, but I think they have had a lot of turnover of personnel recently.  I thought the whole point of scanned deposits was that they hit your account faster, I don't use it but some of my younger friends do because they supposedly have faster access to the funds.

Cabel's avatarCabelOccasional Visitor

by Cabel ‎04-10-2014 08:29 PM
In this age of computers and internet it never takes a check 10 business days to clear. 72 hours is the maximum amount of time. And they are not supposed to restrict access to direct deposit payroll either. They do. And their disclosure states only on the first direct depositcan there be a hold. They used to verify funds had cleared and release the hold. Not now... it is not their provided service to verify funds. Used to be but not any more.
In this age of computers and internet it never takes a check 10 business days to clear. 72 hours is the maximum amount of time. And they are not supposed to restrict access to direct deposit payroll either. They do. And their disclosure states only on the first direct depositcan there be a hold. They used to verify funds had cleared and release the hold. Not now... it is not their provided service to verify funds. Used to be but not any more.

Jcroark's avatarJcroarkVisitor

by Jcroark ‎04-13-2014 08:00 AM
I hate that they are holding your check, but I have been a member of a small town credit union as well as a large bank in the past and it is completely normal for banks to hold checks, especially personal checks. It's one of the hard parts of banking. The only way I have ever been able to cash a personal check with no issue is going to the bank it was issued from.
I hate that they are holding your check, but I have been a member of a small town credit union as well as a large bank in the past and it is completely normal for banks to hold checks, especially personal checks. It's one of the hard parts of banking. The only way I have ever been able to cash a personal check with no issue is going to the bank it was issued from.

Proud Okie's avatarProud OkieVisitor

by Proud Okie ‎04-24-2014 07:51 AM

Well, not to start an argument, (member for 40+ years), service is not nearly what is was in the past.  Seem more concerned with adding members and increasing advertising budget that with customer service.  When I joined, they never advertised, and were open only to officers.  Membership increases, service declines (drastically)

Well, not to start an argument, (member for 40+ years), service is not nearly what is was in the past.  Seem more concerned with adding members and increasing advertising budget that with customer service.  When I joined, they never advertised, and were open only to officers.  Membership increases, service declines (drastically)

i hate u s a a's avatari hate u s a aRegular Visitor

by i hate u s a a ‎04-24-2014 09:13 AM

tim tim, i come to this site every time i have to log on to deal with these clowns, as i still have an open matter i have battled them on for 3 months now.  if you had any real net worth, you would realize transferring multiple banking, investment, and insurance lines isnt done in 24 hours.  as for the "immature" comment ill let that go and tell you to pull the covers over your head and go back to sleep about what is really going on at usaa.  hope you get out before you find out the hard way like myself, and more than half of the people on this board.

tim tim, i come to this site every time i have to log on to deal with these clowns, as i still have an open matter i have battled them on for 3 months now.  if you had any real net worth, you would realize transferring multiple banking, investment, and insurance lines isnt done in 24 hours.  as for the "immature" comment ill let that go and tell you to pull the covers over your head and go back to sleep about what is really going on at usaa.  hope you get out before you find out the hard way like myself, and more than half of the people on this board.

ExplEngineer's avatarExplEngineerNew Member

by ExplEngineer ‎04-26-2014 01:12 PM
Very much the same experience here. Just try to access any account on your computer, you will think your are in GITMO the way that your are interrogated. Even just a password, + a pin is not enough, they want your life history in "Security Questions" just to let you get to see your own funds, etc. Too many Generals and Sergeants Major, and not enough Captains and Majors (&2nd LT's as well) running the place. I am not the expert on retaking ownership of our (40+yrs in my case) company and turning the ship back on course, but I am open to any suggestions from the experts. We seem to be run by the GEN's & CSM's who "didn't care how many 'dog tags' it took to take that hill, as long as theirs were not in the pile. It is truly shameful. We did not always have the "lead from the rear commanders" at the helm of our Association, but then again, I am not sure that it is still OUR ORGANIZATION. I might suggest that some of us read Prof. Sethi's books on "Corporate Governance" to learn just how irrelevant shareholders (or in our case members) can be in the day to day operations of a corporation that has grown excessively rather than wisely, and has lost sight of the reason for its formation (like to care for the needs of military officers of the uniformed services). But, as long time members we must share in the responsibility for what has occurred, and perhaps even take some of the leadership roles in reversing the trend as a means of making amends to both our predecessors, and our successor members.
Very much the same experience here. Just try to access any account on your computer, you will think your are in GITMO the way that your are interrogated. Even just a password, + a pin is not enough, they want your life history in "Security Questions" just to let you get to see your own funds, etc. Too many Generals and Sergeants Major, and not enough Captains and Majors (&2nd LT's as well) running the place. I am not the expert on retaking ownership of our (40+yrs in my case) company and turning the ship back on course, but I am open to any suggestions from the experts. We seem to be run by the GEN's & CSM's who "didn't care how many 'dog tags' it took to take that hill, as long as theirs were not in the pile. It is truly shameful. We did not always have the "lead from the rear commanders" at the helm of our Association, but then again, I am not sure that it is still OUR ORGANIZATION. I might suggest that some of us read Prof. Sethi's books on "Corporate Governance" to learn just how irrelevant shareholders (or in our case members) can be in the day to day operations of a corporation that has grown excessively rather than wisely, and has lost sight of the reason for its formation (like to care for the needs of military officers of the uniformed services). But, as long time members we must share in the responsibility for what has occurred, and perhaps even take some of the leadership roles in reversing the trend as a means of making amends to both our predecessors, and our successor members.