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45 years of paying premiums - claim denied

Aug 23, 2017

Bonafide roof damage from stormAdjuster "cannot see it"My roofer - whom I trust and who understands clay roofs -- sure can Outrage...

Paying premiums for 45 years! Roof damaged in storm. Cl...

Aug 23, 2017

OutrageousTheir adjuster cannot see the damageMy roofer -- trustworthy and experienced -- sure can I guess USAA has not heard the ...

USAA Social Service's avatar
USAA Social Service
Major58, I'm sorry to hear your disappointment with the handling of a recent claim after 45 years of being with us. I w...

Wrongful Claim Denial. Shame on you USAA

Aug 23, 2017

I joined USAA because I heard it meant something to be a USAA member back in 2009. Those days are long gone, and you are clearly n...

Insurance cancel

Aug 23, 2017

This is the worst company ever. I have skipped a month of not paying my bill to come back and double the paymment the following mo...

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USAA Social Service
so, saad, I see you've spoken with an advocacy specialist who had an opportunity to review your situation further and I...

Car Replacement Assist?

Aug 23, 2017

Why should or would I add Car Replacement Assistance to my vehicle insurance policy?

USAA Social Service's avatar
USAA Social Service
Hello and thank you for the question Household6197. Car Replacement Assistance is an optional coverage that can be adde...

Unable to access credit card online

Aug 23, 2017

For 3 days I have been unable to see my credit card transactions online. I get an error message when I click on the credit card ac...

USAA Social Service's avatar
USAA Social Service
!stacy - Sorry, you are still having trouble. Regrettably, we are not able to assist with anything other than what was ...
!stacy's avatar
!stacy
I am not using a bookmark or a shortcut. I type in usaa.com everytime I access the site. If I was using a bookmark or s...

Credit card payoff

Aug 22, 2017

On the 27th of July, $3,217.66 was taken out of my credit unions savings account because i sent out a cashiers check to pay off my...

USAA Social Service's avatar
USAA Social Service
Dear Apache64D, I can understand your concern about the payment. Generally speaking, when this occurs, the check was lo...

Valuable Property Insurance Claim

Aug 22, 2017

I'm beyond frustrated with USAA at this particular moment. My parents have been members for longer than I have been alive! I've be...

Household6197's avatar
Household6197
It may be covered under your renters policy.
USAA Social Service's avatar
USAA Social Service
BeyondIrate, I am so sorry to hear about your ring, and I definitely want to have your concerns reviewed further regard...

Poor Business resolution

Aug 22, 2017

Again, I post due to the fact that USAA are acting in fraud activity! Due to a typo, they gave my 401K monies to a stranger and ar...

Rescueme's avatar
Rescueme
Contact the Fed: Consumer Financial Protection Bureau. See online website. They can help.

Commendation

Aug 22, 2017

My experience with starting my auto insurance was outstanding! I spoke with Justine and she was extremely helpful, courteous and s...

USAA Social Service's avatar
USAA Social Service
AnthonyH, thank you for your post. We value our members' feedback, and I'm sharing your comments with Justine and her m...
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