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Purchased vehicle through USAA car buying service, now vi...

Dec 6, 2016

I used USAA car buying service to locate the exact vehicle I wanted. I printed out all the paperwork needed so the preferred deale...

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USAA Social Service
Armyvet01, Thank you for reaching out to us regarding your concerns. I'll be glad to escalate your situation further. P...

Worst night ever

Dec 6, 2016

This evening around 1700 I was rear ended by someone going 45mph which made my vehicle spin perpendicular to the road. I called us...

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USAA Social Service
G25, Thank you for your message and sorry to hear about accident, your injuries, and tow delay; it is never our intent ...

Worst night yet

Dec 6, 2016

This evening around 1700 I was rear ended by someone going 45mph which made my vehicle spin perpendicular to the road. I called us...

USAA Social Service's avatar
USAA Social Service
G25, Thank you for your message and sorry to hear about accident, your injuries, and tow delay; it is never our intent ...

Certified Used Car

Dec 6, 2016

When the phrase "USAA certified" is posted on the USAA used car site, does this mean an actual mechanic fully inspected and test d...

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USAA Social Service
MAGAA, That's a great question. USAA does not have an actual mechanic that inspects all the USAA Certified Dealers used...

Lies, MisInformation, & Condescending Attitudes

Dec 6, 2016

Earlier this year I called USAA to update a new address. A few weeks later I called again to update the same new address. About a ...

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USAA Social Service
AbusedMember, Thank you for sharing your experience and we truly appreciate the opportunity to address your concerns. I...

20 year customer leaving -- USAA not adjusting/matching c...

Dec 6, 2016

Joined in 1995 when USAA was ONLY available to Military and families.Now........who knows what??Anyway, i started looking around f...

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USAA Social Service
gladesteen, Thank you for your reply. To protect the resources of our association, we don't engage in price matching. H...
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gladesteen
Paula, How are you going to "help" me through this?Are you going to reverse USAA's policy not to match its competitors ...

Understanding Military Rank Structure

Dec 6, 2016

Military rank structure among the US Military Services is a little confusing but it follows the same general structure. By not adopting the rank slang of other service traditions, asking questions, learning from other services, and doing your homework to recognize different ranks, you can change a situation of confusion into one of learning.

USAA app will not work. Incompatible with an up to date s...

Dec 6, 2016

I am really dissapointed here with USAA. The banking app will not work with a Samsung galaxy s4. Do they just expect me to spend $...

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USAA Social Service
I regret to hear of your frustration with the app not being compatible with your phone, Member17. I will ensure to shar...

Subscribers savings account

Dec 6, 2016

Why is it that we have to leave usaa to get this money out? It's like you guys want us to leave instead of letting us use this mon...

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gladesteen
Pasngas,I will answer your question since they obviously dont understand. Your subscriber account is fully available to...
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USAA Social Service
Pasngas - Emails are expected to go out in the next few days with information regarding this years dividend. Each of th...

Adding a second account

Dec 6, 2016

My wife and I are USAA members and have a joint checking account. I would like to set up a second savings or checking account so t...

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USAA Social Service
Great idea O.J. You may open a new account via our mobile app or our website. As for your employer direct deposits, adj...
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