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Primary and secondary email on account

Aug 23, 2016

My mother and father got a divorce. My mother wants her email taken off his account, but he refuses to do it...He is the primary m...

Peechez's avatar
Peechez
Wow that's crazy...when I got divorced the CSR took me off everything immediately once the divorce was verified while I...

rude phone call

Aug 23, 2016

I had the worst experience on the phone today with a USAA representitive first name Cruz (unable to get last name) I work for a do...

RobertM_USAA's avatar
RobertM_USAA
sammie17, Thank you for sharing in Member Community. I regret to hear that you had this type of experience. Your feedba...

Credit card

Aug 23, 2016

Okay, I'm still a little confused about this whole changing to MasterCard from Visa. My credit card payment is the 1st of every mo...

Fraud

Aug 23, 2016

It's funny how I try to make a payment on my negative account balance since usaa refuses to work with me on the fraud charge that ...

CelesteUSAA's avatar
CelesteUSAA
B2222, Thank you for following up with us. We' re sorry to hear you feel this way. Our records indicate that you have s...

Service standards lowered

Aug 23, 2016

Nearly 20 years with USAA, and I have never encountered so many issues, not to mention multiple hoops to get answers. I use do get...

thomasrd's avatar
thomasrd
I moved all my banking to local banks.

A Letter to Myself - How to Have a More Successful Milita...

Aug 23, 2016

Planning, saving money, talking with your family about what is working and what is not working, and making sure you discover and embrace a strong sense of purpose are all ways to have a great military transition.

Our Service Center_Travel Support Rep.

Aug 23, 2016

Ginamarie xxxx, USAA/ Our Service Center phone representative, has provided excellent follow-up support regarding our Alaska tour ...

Cynthia USAA's avatar
Cynthia USAA
USNA_73, Thanks again for your post! We are very happy to hear Ginamarie also provided you exceptional service with you...

Valued Service Representative

Aug 23, 2016

USAA/ Our Vacation Center phone representative, Faith xxxx, has been instrumental in helping us with the planning, amending, and f...

Cynthia USAA's avatar
Cynthia USAA
USNA_73, It's great to hear Faith made booking your trip experience exceptional! Sounds like it will be an amazing trip...

No Auto Loan from USAA???

Aug 23, 2016

I just PCS'd to Aviano and found a car to purchase for my family. I went through all the steps to check on insurance through Italy...

CelesteUSAA's avatar
CelesteUSAA
MB1234, We know that overseas pre-owned auto financing is important to some of our member, and we continue to evaluate ...

Bankruptcy and usaa

Aug 23, 2016

Before you ever have to resort to bankruptcy make sure you already have what banking you need or want through Usaa bc they will no...

Peechez's avatar
Peechez
Wow...I had a limited web access because I switched auto insurance which left a small balance with USAA which was never...
Disappointed2016's avatar
Disappointed2016
I totally understand what you are saying. Nearly 20 years with USAA, and I filed a BK in 2012. I'm locked out of the we...
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