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i recently had a terrible car accident , a lady ran a light and totaled out my new truck. once i contacted usaa they were all over it! I WANT TO THANK ALL OF YOU THAT MADE THIS PROCESS SO SMOOTH !! YOU NEVER DROPPED THE BALL ! I HAVE NEVER HAD THIS TYPE OF SERVICE BEFORE WHERE YOU ARE CONSISTANT WITH YOUR CUSTOMER SERVICE MAN YOU GUYS ARE AWSOME!! EVERY SERVICE YOU HAVE HAD TO HELP US WITH HAS ALWAYS BEEN COURTEOUS AND PROFESSIONAL AND COMPLETE!! THANK YOU! THANK YOU! FOR ALSO WALKING ME RIGHT INTO MY NEW TRUCK!!! IM ALREADY IN IT AND DRIVING!! THANKS TO YOUR GREAT SERVICE!!