We went through the same garbage with them, as others.
Our home was burglarized and vandalized and we were victimized by USAA all over again. It has been a long drawn out process. When I messaged the claims adjuster stating that they low balled the items and we weren't able to replace all of our items; she had the nerve to insinuate that we weren't going to replace our items. We replaced a lot of our items out of pocket, and still have a lot to go. We are being victimized all over again. Our possessions stolen, now we have to replace what USAA low balled. DOESN'T EVEN COUNT THE STRUCTURAL DAMAGE