I am currently in the process of trading in my car and buying another. I thought I'd use USAA to finance the new one as I've been happy with my other car loan. Our credit is excellent. Its been 5 days and I still do not have my car as the business I'm purchasing from still does not have thier money. At the same time we decided to trade our second vehicle in through another auto location and decided NOT to use USAA. The financing went through and we will have our other new vehichle in 2 days time. Oh, and I forgot to mention the other financing was 2% points LOWER than USAA. Thats a big difference. Not happy at all with USAA process.  


We're always looking for ways to improve our member experience and value your feedback. We'd like to get you in touch with a member of our team so they can get some additional details. Please send us a message using this link and we'll be in touch soon.