If you are delinquent in any way with us as you can forget being able to use any of their other services. I have had eighteen surgeries in the past three years and became delinquent on a loan with us as. Prior to that I had never missed a payment and the loan was halfway paid off. I needed car insurance and they would not even give me a quote because I was late on my loan. They said that I no longer qualified for any of their other services. Needless to say this has been a hard three years for me but they did not care. How about a little human compass for someone struggling just to make it through the day. ....I guess I won't get that from usaa