Member 58 years
USAA is rapidly sliding into the abyss populated by the likes of Enron, Lehman Brothers, Sears, etc. These and many other once great names sank beneath the 21st century waves of incredible bad management. USAA has become difficult even virtually impossible to do business with. USAA’s web site appears to be an IT play ground where change becomes a video game of search for function among the forest of advertising. Calling in is a finger numbing search for a human response, which is usually the wrong department leading to recorded messages an eventually transfer to a dead end drop. The new, apparently contracted method for claiming cash back rewards is a non-starter. I can donate to multiple favored causes but it is beyond reason to redeem rewards. USAA has again replace a simple system that worked for a complex method to hold on to my money. No doubt some manager received a large bonus for scamming members.
