USAA has really screwed me over on a number of occassions, but this one is worth annotating. Unfortunately, I was stranded at 3 pm on 1/28/14 on I-59 for 24 hours in 9 degree weather because the USAA rep took over 30 mins to take my information. By the time she contacted a wrecker service, the roads were blocked with traffic, roads had been shut down, and the wrecker could not get to me. I was told to leave my vehicle w/ my personal belongings to go with wrecker driver (whom I did not know) or emergency crew to a shelter, but I refused. Later, I read in the newspaper that people were breaking windows of stranded vehicles on I-59 and stealing peoples personal belongings. I was relocating from TX to AL and had all of my belongings in my pickup truck and Mustang which I was pulling behind me. By 8 am the next day, USAA reps still had not gotten a wrecker to get me out of the ditch. I called 911 and the dispatcher was in awe that everyone-including state troopers, USAA reps, & wrecker personnel- would leave me out there knowingly without trying to get me out. By 1 pm, the "911 dispatcher" NOT USAA had found a company to get me out & to a safe area. I am totally displeased with USAA. I paid $300 cash to the wrecker driver on 1/28/14 and now it is 2/3/14 and I still have not been reimbursed despite the fact that I have road side assistance. I faxed in a copy of my receipt on 1/28 and called to verify. USAA show a total lack of support although I have 3 vehicles insured with them and many properties. It is very depressing to know how USAA responded. I am a 27 year veteran who have USAA for over 25 years. They may offer the cheapest rates, but the service is horrific.
I was stranded after work and called at 6:30 PM. Was told that a wrecker could not get to me until 10:30pm! Unacceptable. I am going back to AAA.
I called a local wrecker and he was to me within 15 minutes.