I spoke with an agent over the phone today. She was very helpful and understanding. She helped me with some problems I am having making my payments (I recently lost my job). We worked together to resolve the problem and set up payments to keep me on track. I was very greatful for her help during this difficult time in my life. Then she went above and beyond and offered some very kind words of encourement in regards to my job prospects. It brought me to tears. I wish I had gotten her name. I'd like to say THANK YOU! You can be sure, when I DO get that job I will be using USAA for all my insurance and financial needs!