It's strange how USAA has gone from leadership with professional military background to those who couldn't hold a candle to a Boy Scout.  


Under Parker and now Peacock, USAA has been clobbered with an $85,000,000 fine for illegally abusing over 550 deployed military personnel.  That in and of itself should earn USAA executives a dishonorable discharge.  

Meanwhile they put a hold on my paycheck through Thanksgiving so I had no money to feed my kids. I was told it doesn't matter that you're a veteran. We don't care what day it is only our risk. Can't make it up.

I understand the seriousness of the situation. I have located your information and will engage a specialist to review the details. Thank you for speaking up today. - Jason

I agree. I understand USAA is organized under an unusual Texas law, but how is the board chosen? If USSA is ostensibly organized for the benefit of it's memebers shouldn't the memebrs choose the board?

One hour plus wait time for a representative!  No other way to get to people.  Yesterday's mobile deposit in the ether.  No answer as to when it willl be available.  No acknowledgement that the deposit has even been made!  No personal financial adviser.  Local office was closed several years ago.  I could go on.

@BoatGuy1, I'm sorry to hear of your disappointment. We appreciate your longtime membership, and this is difficult to read. I've elevated your concerns to the appropriate team for review. Thank you for bringing this to us today. ~Holland

Holland, I've bern trying to get management to talk to me since 2 made me laugh so hard my sides hurt! Thanks.


Hello @menschlich  In order for us to locate your profile we will need you to send a Private Message with your full name and email address/phone number associated with your profile.-Colleen

Douglas Rxxx

Phone number +49 172 [removed sensitive data]......Germany.



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Don't hold your breath. USAA put a hold on all my paycheck through Thanksgiving. Oh it cleared last Tuesday. They're just holding my money. I was told and I quote It doesn't matter that you're a veteran. Run! They're just a bank now.