Not too happy today. I recently received my vehicle title from USAA (after I paid off my loan) and my last name was misspelled. I asked for it to be corrected, but was basically told it was the way the title originally was and I would have to go to DMV to resolve the issue. They clearly misspelled my last name on top, but got it right on my mailing address; therefore, they said it was correct and I shouldn't have a problem with DMV. Guess who has already taken issue with the error? This is the first time I have had a complaint with USAA, but do not like the fact that i was cast aside so hastily. Makes me question whether or not I will stay with USAA long term.
This happened to me before in Kentucky. The DMV misspelled my last name and it was wrong on the title, registration, etc. I had to go to the DMV with the purchase contract for my vehicle, and bring 2 forms of ID. They fixed the spelling on the spot without a hassle. You will probably have to do something similar.
FYI, USAA does not create the title and they can't alter it. That is a state document and must be corrected by you at the DMV.