When through a breakup a few years back, I was trying to be nice and let the Ex use our joint account... Of course that went all to &%#@#&%#@#
However, Susan helped me a lot with that. Fixed a few things, let me know how it's affecting me, and was real nice.
I think she should get a Gold-Star/bonus/attaboy
Fro the privacy of the employee, some information has been edited from your post.
By The Way, I've been a member for 20 years, never had a problem that was not solved. I try to get other service members to join also.
I'm also the son of a USAA member, he was with you for as long as I can remember.
Thank you for sharing your service experience with us in Community! I will ensure to share the kudos with Susan and her management team. Thank YOU and your family for your membership and years of loyalty! -Cynthia