If you have ISSUE or a PROBLEM / COMPLAINT then click here to start the process of telling USAA all about it.
Or you can call 1-800-531-USAA (8722) and speak to one of USAA's Member Service Representatives whom will be happy to assist you.
USAA can't begin to address your concerns until they hear from you.
I can understand your fustration. This is certainly not the experience we want for our members. If you could, we ask that you please click here to provide us with additional detail and your member information. You can also reach a service specialist at 1-800-531-8722. We hope to hear from you soon.