I had the same problem with them over and over and over again.
I set up payments on certain days etc to make sure all my bills get paid on time. They constantly send the payments in days late or only reflect the payment was made in the numbers on the site etc but then the payments bounce because they never actually went through.
I withdrew all my money and set up the same thing with Chase bank and I have enver had a problem since. USAA could not be a worse bank.
I pay all of my bills through USAA web bill pay, with the exception of my USAA bills which are automatically paid from my checking account. I have been using this service for a few years now and each and every payment is correct and on time. I'm not sure what you guys are doing, but maybe you should call and ask them for help so that you don't run into this problem in the future.
I just got off the phone with USAA and yes they are CROOKS and I told them that. Everybody needs to start by turning them in to the BBB. They screwed this disabled veteran by making me pay for my roof replacement. I told them I was turning them in to the state attorney generals office for insurance fraud. I also told them I am going to organize a march at the Colorado Springs USAA office and let people know just how crooked they are.
I'm sending letters out to the local veteran groups to see if they will join me in the fight. Thanks.