USAA has only one BANK (that I know of) located in San Antonio, Texas, and a LIMITED number of Financial Centers located all across the U.S.
I see that Oceanside, California has one of these limited number of Financial Centers, and from your comment I assume you were visiting it.
If you are having problems with this Financial Center, maybe another location would be better.
To help you find the "local USAA" Bank Branch, Financial Center, or ATM near you, visit this LINK:
Here also are some QUICK LINKS:
ALSO, it is possible to PRINT CANCELLED CHECKS for any of your USAA Accounts by:
I hope this helps you (and others)