I may not be the only one who feels this way, be I have to let others know. I hope nobody has to go through what I am. I have been a USAA customer for 21 years. This is the first time I had to file a claim. I have made 3 calls to the claims adjuster only to get voice mail. That's OK, but I can't get her to call me back and the accident was a week and a half ago. This really is worthless customer service. Guess its time to go back to Allstate where I would be in good hands.
Reading Bobcriss88's comments takes me back when I was a middle manager in claims for a large personal lines insurance company. I too worked as an adjuster for 11 years before being promoted to management. There were times I let some one down and did not meet their expectations. Bobcriss88's experience is not typical and totally unacceptable. He should ask to speak to some one in management about the neglect he is experiencing. Communication is paramount to keeping customers. I am sure USAA's claim service has policies that include prompt return calls the same day if not the next day....Gillybob
My experience has been quite the opposite from bobchriss88. In the 45 years that I have been a USAA member, I have filed half a dozen claims with the company. All were handled with total professionalism in lightning speed. I can only assume that bobchriss88 got the one bad or overworked apple in the barrel. ~ Steve Simpson